Food ordering company Grubhub has agreed to extend its refund window for restaurants that were unknowingly paying fees for Grubhub-generated phone calls — even if they didn’t result in orders. Still, restaurant industry reps say that the company’s plan to offer refunds for up to...
Aiming to make Google Assistant smarter, Google announced Tuesday (May 8) Google Duplex, a new technology for carrying out tasks over the phone using natural conversations. In a blog post, Yaniv Leviathan, principal engineer and Yossi Matias, vice president of engineering at Google, said the...
When consumers call an operator standing by for help, it’s often only after exhausting their DIY efforts. In the latest Call Center Commerce Tracker™, powered by IntraNext Systems, Gary Praznik, COO of call center manager iQor, describes how call centers handle those increasingly complex calls by combining...
Amazon has been expanding the features of its Alexa Echo devices since first launching them in 2014, and now the eCommerce giant is reportedly adding the ability to make phone calls even to devices that are not Alexa-enabled. According to a report in AFTVNews, Amazon...
March 30, 2017
There are a bunch of people who’ve reinvented the phone - but not a single one that’s actually reinvented the phone call. Alan Truitt, chief business development officer for Teleperformance has a plan to do that, starting with the 34 billion calls a year that are made to contact centers - opening up entirely new revenue streams and increasing customer satisfaction. Here’s how.
May 26, 2020
Facebook has a new app called CatchUp, which the company said it hopes will make audio-only phone calls easier, TechCrunch reported. The unique part of the app, according to TechCrunch, is that it will flag which users are currently available to chat. The app will show a list of users at the top who are […]
August 01, 2019
Food ordering company Grubhub has agreed to extend its refund window for restaurants that were unknowingly paying fees for Grubhub-generated phone calls — even if they didn’t result in orders....
May 10, 2018
Aiming to make Google Assistant smarter, Google announced Tuesday (May 8) Google Duplex, a new technology for carrying out tasks over the phone using natural conversations. In a blog post,...
October 02, 2017
Amazon has been expanding the features of its Alexa Echo devices since first launching them in 2014, and now the eCommerce giant is reportedly adding the ability to make phone...
