A L’Oréal adviser who needed to issue a customer a discount code once clicked through about 15 screens over 10 minutes. Now the adviser types a prompt, and artificial intelligence generates the code in about 1 minute, Salesforce reported. Across 25 North American brands, that...
A shopper looking for a birthday gift for a nephew opens a chat on Crocs.com, asks for ideas, checks whether a size will fit and wants to know how to return it if it doesn’t. Until this year, that meant bouncing between a product page,...
Companies have spent years making it easier for customers to pay bills online. They have made less progress helping them fix a bill when something goes wrong. Four in 10 consumers have had to contact customer support to resolve a billing problem, according to “The...
Batteries Plus, which calls itself the nation’s leading battery and power solutions service center, unveiled three artificial intelligence tools aimed at a problem that has cost the retailer sales for years: the phone ringing at a store while an employee is elbow-deep in a device...
September 21, 2026
Companies have spent years making it easier for customers to pay bills online. They have made less progress helping them fix a bill when something goes wrong. Four in 10 consumers have had to contact customer support to resolve a billing problem, according to “The Service Commerce Performance Gap,” a PYMNTS Intelligence report produced in […]
August 20, 2026
Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a...
September 23, 2025
Payments and credit card service organizations have always been measured by their ability to reduce friction. Contact center average handle time, dispute resolution speed, and fraud detection accuracy are all...
September 11, 2025
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations....
June 04, 2025
Klarna CEO Sebastian Siemiatkowski reportedly said Wednesday (June 4) that while Klarna continues to adopt artificial intelligence (AI) tools, it will also offer customers “a human connection.” Siemiatkowski said this while speaking at SXSW London and addressing headlines about Klarna hiring human workers after saying earlier that it was replacing workers with AI, TechCrunch reported […]
May 08, 2025
Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting. Now, CEO Sebastian Siemiatkowski told Bloomberg News in an interview posted Thursday (May 8), the Swedish startup is undertaking a hiring effort to make sure...
December 30, 2024
Brazilian startup Carecode has closed a pre-seed round to support the development of its service that uses conversational artificial intelligence (AI) to deliver customer service in healthcare. The service enables...
December 24, 2024
Jet.AI has launched an agentic artificial intelligence (AI) model that helps customers select and book private jets. Dubbed “Ava,” the AI model can be contacted via phone or text and...
