Siena has raised $4.7 million to continue building its autonomous artificial intelligence (AI) solution for customer service. The company’s solution, Siena AI, already autonomously handles up to 80% of customer interactions across 100 languages and channels that include email, text, social direct messages (DMs) and...
Sometimes when you need to resolve a concern or issue, you would do almost anything to not have to talk to a human. On other occasions, you’re more than eager to skip automated prompts and connect directly with a human to find a solution. That’s...
Aria Systems has launched a new capability that integrates billing data with large language models (LLMs) and generative artificial intelligence (AI). By enriching these technologies with key billing data, the new Aria AI Datashare enables generative AI to respond to customer inquiries with more personalized, precise and timely...
Meta’s investments in tomorrow are running up tens of billions in losses today. But while the tech giant’s Reality Labs segment, responsible for the metaverse and other longshot bets, has passed over $40 billion in total losses — including a whopping $21.3 billion since 2022...
October 16, 2023
Sometimes when you need to resolve a concern or issue, you would do almost anything to not have to talk to a human. On other occasions, you’re more than eager to skip automated prompts and connect directly with a human to find a solution. That’s the thinking Freshpet Director of Consumer Care Lisa Diehl had when looking to leverage […]
July 27, 2023
Meta’s investments in tomorrow are running up tens of billions in losses today. But while the tech giant’s Reality Labs segment, responsible for the metaverse and other longshot bets, has...
July 25, 2023
Generative artificial intelligence (AI) has quickly become one of the most important topics of our time, and global banks are beginning to explore the possibilities of the technology so as...
March 08, 2023
Brands may be best suited to remember the golden rule as consumers vent their frustrations online. As reported by The Wall Street Journal Tuesday (March 7), 74% of consumers have...
February 18, 2024
“Your call is very important to us. Please continue to hold …” With luck, that message is followed by the option to leave your callback number for the customer service department you’re trying to reach. Now, Google reportedly wants to make this process even easier, according to a Friday (Feb. 16) TechCrunch article. Per that report, […]
August 01, 2023
Aria Systems has launched a new capability that integrates billing data with large language models (LLMs) and generative artificial intelligence (AI). By enriching these technologies with key billing data, the new Aria...
January 24, 2023
Businesses say they are hopeful — but also very cautious — about artificial intelligence-powered chatbot ChatGPT. Companies see the promise in the technology’s ability to transform customer service, but also...
June 23, 2022
Digital customer service firm Glia has acquired Finn AI, a chatbot platform for banks and credit unions, the company announced Thursday (June 23). This will help to mainstream virtual assistants...
