When most people refer to AI, they are talking about ChatGPT, Midjourney or other generative AI tools they personally use. This is consumer AI. Enterprise AI is different. It is the use of artificial intelligence (AI) at scale within companies to boost productivity, enhance decision-making,...
Generative artificial intelligence (GenAI) and agentic models are revolutionizing financial services, transforming user experience, fraud detection, payments innovation and compliance processes, according to John Kain, head of financial services market development at Amazon Web Services (AWS). “AI has been such an integral part of how...
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office tasks. In addition to speeding up the work of customer experience (CX) teams, it also makes customers feel heard and...
Quick-service restaurant (QSR) giant Yum! Brands has partnered with Nvidia to develop and scale artificial intelligence (AI) technologies for its restaurants. These technologies will be deployed at the QSR company’s KFC, Taco Bell, Pizza Hut and Habit Burger & Grill restaurants, the companies said in...
March 24, 2025
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office tasks. In addition to speeding up the work of customer experience (CX) teams, it also makes customers feel heard and better understood. “We’re finally moving beyond superficial ‘personalization’,” said Lisa […]
December 02, 2024
It’s no surprise that GenAI is rapidly reshaping the landscape of customer service in the banking and payments industry. By automating repetitive tasks, improving personalization and enabling real-time support, the...
November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The...
October 03, 2024
Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. A new study in CAAI Artificial Intelligence Research...
May 08, 2025
Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting. Now, CEO Sebastian Siemiatkowski told Bloomberg News in an interview posted Thursday (May 8), the Swedish startup is undertaking a hiring effort to make sure customers always have the option of talking to a human customer service rep. Siemiatkowski said the firm is testing a group of employees “in an Uber-type […]
December 30, 2024
Brazilian startup Carecode has closed a pre-seed round to support the development of its service that uses conversational artificial intelligence (AI) to deliver customer service in healthcare. The service enables...
December 24, 2024
Jet.AI has launched an agentic artificial intelligence (AI) model that helps customers select and book private jets. Dubbed “Ava,” the AI model can be contacted via phone or text and...
September 18, 2024
Wireless provider T-Mobile has partnered with OpenAI to create an artificial intelligence (AI)-powered customer service platform that will be used by T-Mobile and will create a blueprint that can be...
