Klarna CEO Sebastian Siemiatkowski reportedly said Wednesday (June 4) that while Klarna continues to adopt artificial intelligence (AI) tools, it will also offer customers “a human connection.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form,...
When most people refer to AI, they are talking about ChatGPT, Midjourney or other generative AI tools they personally use. This is consumer AI. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
Generative artificial intelligence (GenAI) and agentic models are revolutionizing financial services, transforming user experience, fraud detection, payments innovation and compliance processes, according to John Kain, head of financial services market development at Amazon Web Services (AWS). Get the Full Story Complete the form to unlock...
March 24, 2025
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office tasks. In addition to speeding up the work of customer experience (CX) teams, it also makes customers feel heard and better understood. Get the Full Story Complete the form to […]
December 02, 2024
It’s no surprise that GenAI is rapidly reshaping the landscape of customer service in the banking and payments industry. By automating repetitive tasks, improving personalization and enabling real-time support, the...
November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. Get...
October 03, 2024
Artificial intelligence is getting better at decoding human emotions, and businesses are using the software to improve customer interactions and drive sales. Get the Full Story Complete the form to...
June 04, 2025
Klarna CEO Sebastian Siemiatkowski reportedly said Wednesday (June 4) that while Klarna continues to adopt artificial intelligence (AI) tools, it will also offer customers “a human connection.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our […]
May 08, 2025
Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
December 30, 2024
Brazilian startup Carecode has closed a pre-seed round to support the development of its service that uses conversational artificial intelligence (AI) to deliver customer service in healthcare. Get the Full...
December 24, 2024
Jet.AI has launched an agentic artificial intelligence (AI) model that helps customers select and book private jets. Get the Full Story Complete the form to unlock this article and enjoy...
