Artificial intelligence projects are often known for getting stuck in endless pilot phases, but Schneider Electric is avoiding that by deploying nearly 100 use cases into production. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
ClassPass is using artificial intelligence (AI) to absorb a growing share of customer support work as inquiry volumes rise, shifting its operation to a chat-first, 24/7 model and reorganizing how agents work. The fitness subscription platform says the changes have allowed it to increase service...
Payments and credit card service organizations have always been measured by their ability to reduce friction. Contact center average handle time, dispute resolution speed, and fraud detection accuracy are all metrics that shape strategies and incentives. Get the Full Story Complete the form to unlock...
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations. Get the Full Story Complete the form to unlock this article and enjoy unlimited free...
August 20, 2026
Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a human agent, up from about a third at the end of last year, operating in more than 50 languages with voice-call support planned later this […]
September 23, 2025
Payments and credit card service organizations have always been measured by their ability to reduce friction. Contact center average handle time, dispute resolution speed, and fraud detection accuracy are all...
September 11, 2025
Klarna’s $15 billion IPO was more than a financial milestone. It spotlighted how the Swedish buy-now-pay-later (BNPL) firm is grappling with artificial intelligence (AI) at the heart of its operations....
March 24, 2025
Enterprises are expanding their use of artificial intelligence (AI) in customer experience to encompass the entirety of the process, not just relegating it to back-office tasks. In addition to speeding...
June 04, 2025
Klarna CEO Sebastian Siemiatkowski reportedly said Wednesday (June 4) that while Klarna continues to adopt artificial intelligence (AI) tools, it will also offer customers “a human connection.” Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our […]
May 08, 2025
Pay-later firm Klarna is reportedly rethinking some of its AI-centered cost-cutting. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content —...
December 30, 2024
Brazilian startup Carecode has closed a pre-seed round to support the development of its service that uses conversational artificial intelligence (AI) to deliver customer service in healthcare. Get the Full...
December 24, 2024
Jet.AI has launched an agentic artificial intelligence (AI) model that helps customers select and book private jets. Get the Full Story Complete the form to unlock this article and enjoy...
