Retail Technology news and trends

Wayfair CTO on Bringing AI Into the Virtual Living Room
Retail // January 15, 2025

Optimization plays a central role in business growth, whether it’s through adopting new technologies, rethinking operational workflows or introducing innovative products and services. Amid all the technologies out there today, businesses looking to unlock greater optimization capabilities are increasingly turning to artificial intelligence (AI). In...

Zebra Debuts Mobile AI Tool for Frontline Retail Workers
artificial intelligence // January 09, 2025

Zebra Technologies has debuted a set of artificial intelligence (AI) tools for frontline retail workers. The company’s Zebra Mobile Computing AI Suite, announced Thursday (Jan. 9), comes with an AI data capture software development kit (SDK) and example applications designed for select Zebra Android mobile devices. The company...

Retailers Say They’re Drowning Under Post-Holiday Return Surge
Retail // January 06, 2025

The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and financial challenges for retailers, according to Hannah Bravo, CEO at Loop Returns. In fact, new...

Toshiba Debuts Commerce Marketplace as Retailers Readjust
Retail // December 17, 2024

Toshiba Global Commerce Solutions has debuted a marketplace solution for retailers. The Toshiba Commerce Marketplace is designed to connect retailers with a network of technology partners to help them stay competitive and provide a better experience for their shoppers, per a Tuesday (Dec. 17) press release....

Interviews & Exclusives
Wayfair CTO on Bringing AI Into the Virtual Living Room

January 15, 2025
Optimization plays a central role in business growth, whether it’s through adopting new technologies, rethinking operational workflows or introducing innovative products and services. Amid all the technologies out there today, businesses looking to unlock greater optimization capabilities are increasingly turning to artificial intelligence (AI). In retail and eCommerce alone, AI and generative AI applications are […]

Retailers Say They’re Drowning Under Post-Holiday Return Surge

January 06, 2025
The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and...

More Than Half of Consumers Want Smarter Shopping Experiences

November 07, 2024
Consumer expectations around shopping are changing, with higher demand for personalized, artificial intelligence (AI)-driven experiences that offer convenience, customization and efficiency. A PYMNTS Intelligence report, “Getting to Know You: How...

Adore Me: Giving Lingerie A High-Tech Touch

February 20, 2020
While Victoria’s Secret struggles as the lingerie industry goes increasingly omnichannel, a hyper customer focus and an obsession with tech has helped AdoreMe build a solid eCommerce presence, along with...

Quick Reads
Home Depot Reportedly Banking on AI to Rebuild Sales

March 06, 2025
Home Depot has reportedly begun using generative AI to bolster its online shopping services. The goal is to give consumers the same level of customer service on the company’s website as they’d find in brick-and-mortar locations, Jordan Broggi, executive vice president of customer experience and president of online for the home improvement retailer, told Bloomberg News in […]

Zebra Debuts Mobile AI Tool for Frontline Retail Workers

January 09, 2025
Zebra Technologies has debuted a set of artificial intelligence (AI) tools for frontline retail workers. The company’s Zebra Mobile Computing AI Suite, announced Thursday (Jan. 9), comes with an AI data capture software...

Toshiba Debuts Commerce Marketplace as Retailers Readjust

December 17, 2024
Toshiba Global Commerce Solutions has debuted a marketplace solution for retailers. The Toshiba Commerce Marketplace is designed to connect retailers with a network of technology partners to help them stay competitive...

Walmart Taps AI to Add Personalization to Holiday Shopping Experience

October 31, 2024
Walmart is touting its AI capabilities as it prepares for the holiday shopping season. The retail giant on Wednesday (Oct. 30) announced several ways it would use artificial intelligence (AI) and generative AI...