Returns news and trends

Refunds, Right Now. Reshop Targets Gen Z and Millennial Shopping Pain Points
eCommerce // February 18, 2025

Anthony Eisen is no stranger to shaking up the financial landscape. As the co-founder of Afterpay, he helped transform the buy now, pay later (BNPL) sector, giving consumers a more flexible way to shop without the immediate burden of full payment. Now, he’s turning his...

Refunds Platform Reshop Picks Afterpay Founder Anthony Eisen as New CEO
Personnel // January 15, 2025

Refunds platform Reshop has raised $17 million in funding and picked a new CEO. Anthony Eisen, co-founder and co-chief executive of Australian buy now, pay later (BNPL) firm Afterpay, will now lead Reshop, the company announced Wednesday (Jan. 15). “With Afterpay, our mission has always...

Amazon to Shut Down ‘Prime Try Before You Buy’ Service
Amazon // January 10, 2025

Amazon will shut down its “Prime Try Before You Buy” service on Jan. 31, according to a notice on the company’s website. The Information reported the ending of the service Friday (Jan. 10), saying Amazon launched the service in 2017, allowing Prime members to order clothing, try it...

DHL Supply Chain Acquires Returns Solutions Business of Inmar Intelligence
Acquisitions // January 09, 2025

Contract logistics provider DHL Supply Chain, which is part of the DHL Group, has expanded its reverse logistics solutions by acquiring Inmar Supply Chain Solutions. Inmar is a division of Inmar Intelligence and a provider of returns solutions for the retail eCommerce industry, according to...

Interviews & Exclusives
Refunds, Right Now. Reshop Targets Gen Z and Millennial Shopping Pain Points

February 18, 2025
Anthony Eisen is no stranger to shaking up the financial landscape. As the co-founder of Afterpay, he helped transform the buy now, pay later (BNPL) sector, giving consumers a more flexible way to shop without the immediate burden of full payment. Now, he’s turning his attention to another facet of the retail experience that has […]

Retailers Say They’re Drowning Under Post-Holiday Return Surge

January 06, 2025
The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and...

Will Instant Refunds Change Retail?

December 04, 2024
December’s dawn brings with it a flurry of retail spending. Gift giving is top of mind, to be sure, but consumers are also treating themselves along the way as promotions...

Retailers Rethink Policies as Returns Fraud Spikes Everywhere

October 17, 2024
Returns fraud is a growing global issue, costing retailers billions annually. Recent estimates suggest that fraudulent returns account for up to 13% of total returns in the U.S., significantly impacting...

Quick Reads
FedEx Teams With Blue Yonder on ‘Box-Free’ Returns Program

March 25, 2025
FedEx introduced a service to make it easier for customers to send in returns. Beginning this summer, FedEx Easy Returns will allow customers to access a “low-cost, box- and label-free returns solution” in partnership with supply chain management company Blue Yonder, according to a Tuesday (March 25) news release. Customers can return items without needing […]

Refunds Platform Reshop Picks Afterpay Founder Anthony Eisen as New CEO

January 15, 2025
Refunds platform Reshop has raised $17 million in funding and picked a new CEO. Anthony Eisen, co-founder and co-chief executive of Australian buy now, pay later (BNPL) firm Afterpay, will...

Amazon to Shut Down ‘Prime Try Before You Buy’ Service

January 10, 2025
Amazon will shut down its “Prime Try Before You Buy” service on Jan. 31, according to a notice on the company’s website. The Information reported the ending of the service Friday (Jan. 10),...

DHL Supply Chain Acquires Returns Solutions Business of Inmar Intelligence

January 09, 2025
Contract logistics provider DHL Supply Chain, which is part of the DHL Group, has expanded its reverse logistics solutions by acquiring Inmar Supply Chain Solutions. Inmar is a division of...