Watch more: Digital Shift With Seel’s Zack Peng The final-sale dress that looks different at home, the jacket that misses its return deadline and the beach purchase that gets plenty of use before summer ends present versions of the same problem: The shopper owns merchandise...
Shipping typically makes up 50% to 70% of total eCommerce fulfillment costs, more than labor, packaging materials and warehouse overhead combined, according to fulfillment cost benchmarks compiled by shipping calculator site CalcBee. Yet most retailers still estimate that cost using static rules: a flat rate...
Uber Eats has begun offering returns on retail items purchased on its app. Calling it a first for the on-demand delivery space, the company announced Friday (April 17) that customers can now send back eligible retail items bought over Uber Eats and receive a refund,...
Online shopping has made buying and returning clothing seamless for consumers. But for retailers, returns have become an expensive problem: The process requires retailers to pay to retrieve any garment that does not fit before inspecting it and deciding what to do with it, often...
September 03, 2026
Watch more: Digital Shift With Seel’s Zack Peng The final-sale dress that looks different at home, the jacket that misses its return deadline and the beach purchase that gets plenty of use before summer ends present versions of the same problem: The shopper owns merchandise that has value but no longer has an easy way […]
January 02, 2026
The day after Christmas used to mark the end of peak season. For many retailers in 2025, it marks the start of a second peak, one that moves in reverse....
February 18, 2025
Anthony Eisen is no stranger to shaking up the financial landscape. As the co-founder of Afterpay, he helped transform the buy now, pay later (BNPL) sector, giving consumers a more...
January 06, 2025
The surge in online shopping and practices like “bracketing”— ordering multiple sizes or variations with the intent to return unwanted items — has significantly increased return volumes, posing logistical and...
September 30, 2026
DoorDash launched a returns program along with an expansion of its retail marketplace, according to a Wednesday (Sept. 30) press release. The expansion involves partnerships in the apparel, beauty and home spaces, with Macy’s, Anthropologie, The North Face, Vans and Timberland now available options to customers, the release said. “This is what we mean by […]
April 17, 2026
Uber Eats has begun offering returns on retail items purchased on its app. Calling it a first for the on-demand delivery space, the company announced Friday (April 17) that customers...
March 25, 2026
Amazon has expanded its free returns program to 10,000-plus U.S. drop-off points. The eCommerce giant announced Wednesday (March 25) that this expansion means that 80% of its U.S. customers now...
January 12, 2026
Post-purchase eCommerce platform Route says it has acquired returns and exchanges platform Frate Returns. The company says the deal is designed to give its customers a solution that combines its package...
