Digital authentication company Twilio said some employees and customers were victims of a hack, a Bloomberg report said Monday (Aug. 8). The hackers tricked employees into giving up their passwords. The report said attackers targeted Twilio employees with fake texts, which said the staffers’ password...
B2B payments digitization has been on the mind of finance chiefs for years, but it suddenly seems that adopting technology to automate invoice processing or B2B payments is no longer enough to satiate CFOs’ digitization appetites. This mindset shift became dramatically clear in PYMNTS’ The...
The latest Call Center Commerce Tracker looks at how call centers are using artificial intelligence (AI) and biometrics to keep customers satisfied and safe, as well as new voice and visual trends. One of the biggest changes is that call centers are moving away from...
A few IPOs may or may not be coming into play. Big firms may or may not be looking to buy unicorns. As summer sluggishness sets in, the fence looks like a good place to roost.
July 13, 2021
B2B payments digitization has been on the mind of finance chiefs for years, but it suddenly seems that adopting technology to automate invoice processing or B2B payments is no longer enough to satiate CFOs’ digitization appetites. This mindset shift became dramatically clear in PYMNTS’ The Strategic Role of the CFO, a report that surveyed hundreds […]
June 24, 2016
From Facebook to cash, the week’s sizzles and fizzles span a diverse lot. Then there’s tech unicorn, Twilio, which nearly doubled on its first day of trading. Here's why investors...
August 23, 2023
Twilio has introduced new artificial intelligence (AI) tools for its customer engagement platform. The new CustomerAI lineup includes both predictive and generative AI tools that aim to revolutionize customer understanding and drive personalized interactions, the company said in a Wednesday (Aug. 23) press release. “Today we are announcing a slate of new CustomerAI capabilities that make AI more […]
August 08, 2022
Digital authentication company Twilio said some employees and customers were victims of a hack, a Bloomberg report said Monday (Aug. 8). The hackers tricked employees into giving up their passwords....
