Voice news and trends

Symphony and Google Cloud Collaborate on Financial Markets Voice Analytics 
Partnerships // November 28, 2023

Symphony, a markets infrastructure and technology platform, has partnered with Google Cloud to enhance voice analytics capabilities in the financial services industry.  The firm will leverage Google Cloud’s transcription and generative artificial intelligence (AI) capabilities to offer specialized financial markets voice analytics, the companies said in a...

Google Wants to Employ AI for ‘Supercharged’ Smart Assistant
artificial intelligence // August 02, 2023

Google’s Assistant is getting an AI-powered upgrade that will cost some workers their jobs. That’s according to a report Tuesday (Aug. 1) by CNBC, citing an internal email to employees from Peeyush Ranjan, Google’s vice president of engineering at Assistant. In that message, Rajan said the latest reshuffle will...

Amazon Promotes Alexa to Companion From Simple Servant’s Role
Amazon // June 24, 2022

Seeing eventual limitations to simply giving Alexa commands — “Alexa, buy milk,” “Alexa, turn the AC down,” — Amazon’s engineers believe the voice recognition AI needs to think for itself. At Amazon’s re:MARS event that wraps up Friday (June 24) in Las Vegas after four days...

Improved AI Gives Chatbots a Second Life in the Digital Ecosystem
artificial intelligence // November 08, 2021

In 2016 and 2017, chatbots were seen as one of the most important additions to the digital ecosystem, with some experts predicting that they would transform eCommerce, replace apps and save shopping malls, among myriad other capabilities. But lackluster artificial intelligence (AI) led most companies...

Interviews & Exclusives
Rising Fraud Casts Shadow Over Voice Commerce Potential

March 29, 2024
The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Advancements in this field are continually expanding the possibilities of what voice technology can achieve. For instance, assistive voice technology, like the one developed by Whispp, is empowering individuals with voice disabilities, enabling more fluent and […]

How CaaS Platforms Are Changing How People And Businesses Communicate

February 25, 2020
The world of 1997 may not initially present itself as a radically different place from today, but a stroll down memory lane quickly proves otherwise. Amazon was a three-year-old online...

Visa: Road-Tripping Into Connected Commerce’s Future

January 10, 2020
It wasn’t long ago that the measure of a car or truck revolved around such things as the punch and pull of the engine, the smoothness of the transmission, perhaps...

12 Ways Consumers Will Pay (And Be Paid) In 2020

December 24, 2019
Past is prologue. For the annual holiday exercise at PYMNTS (describing the 12 main or most exciting ways to pay in 2019), it is clear that what has happened this...

Quick Reads
Symphony and Google Cloud Collaborate on Financial Markets Voice Analytics 

November 28, 2023
Symphony, a markets infrastructure and technology platform, has partnered with Google Cloud to enhance voice analytics capabilities in the financial services industry.  The firm will leverage Google Cloud’s transcription and generative artificial intelligence (AI) capabilities to offer specialized financial markets voice analytics, the companies said in a Tuesday (Nov. 28) press release.  “We are confident that by tapping […]

Google Wants to Employ AI for ‘Supercharged’ Smart Assistant

August 02, 2023
Google’s Assistant is getting an AI-powered upgrade that will cost some workers their jobs. That’s according to a report Tuesday (Aug. 1) by CNBC, citing an internal email to employees from Peeyush Ranjan, Google’s...

Automotive Alexa Applications to Star at Amazon Hardware Event

September 27, 2021
Connected car fanatics are eagerly awaiting Amazon’s annual fall hardware event on Tuesday (Sept. 28), in hopes that whatever cards the platform giant is holding close to its vest include...

GM, Amazon Roll out OnStar Guardian Skill for Amazon Alexa

September 22, 2021
General Motors (GM) and Amazon on Wednesday (Sept. 22) introduced the OnStar Guardian skill for Amazon smart devices, giving users a voice-enabled connection to emergency-certified OnStar Advisors through Alexa-enabled technology...