That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The milestone by Yum! Brands, the parent owner of the Mexican-style franchise, points to a dramatic...
Voice technology is revolutionizing the way consumers shop, with a significant portion of the global population embracing this modern convenience, as young consumers lead the charge. By the Numbers The 2024 PYMNTS Intelligence report, “How the World Does Digital,” surveyed more than 67,000 consumers from...
The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Advancements in this field are continually expanding the possibilities of what voice technology can achieve. For instance, assistive voice technology, like the one developed...
Symphony, a markets infrastructure and technology platform, has partnered with Google Cloud to enhance voice analytics capabilities in the financial services industry. The firm will leverage Google Cloud’s transcription and generative artificial intelligence (AI) capabilities to offer specialized financial markets voice analytics, the companies said in a...
January 06, 2026
Voice will finally pull agentic commerce onto the mobile phone by turning complex, desktop-only “go do this for me” prompts into natural, spoken conversations that consumers can have anywhere. The platforms that win in 2026 will be those that embed capable voice agents deeply into devices, apps, and operating systems, not just those that bolt AI onto legacy assistants.
November 08, 2024
That robot voice taking your Taco Bell order isn’t just an experiment — it’s handled 2 million customer orders, showing how artificial intelligence (AI)-powered conversation has become serious business. The...
March 29, 2024
The proliferation of voice-activated technology, from virtual shopping assistants to speech recognition in smartphones and smart homes, is reshaping how consumers interact with devices. Advancements in this field are continually expanding the possibilities...
February 25, 2020
The world of 1997 may not initially present itself as a radically different place from today, but a stroll down memory lane quickly proves otherwise. Amazon was a three-year-old online...
November 28, 2023
Symphony, a markets infrastructure and technology platform, has partnered with Google Cloud to enhance voice analytics capabilities in the financial services industry. The firm will leverage Google Cloud’s transcription and generative artificial intelligence (AI) capabilities to offer specialized financial markets voice analytics, the companies said in a Tuesday (Nov. 28) press release. “We are confident that by tapping […]
August 02, 2023
Google’s Assistant is getting an AI-powered upgrade that will cost some workers their jobs. That’s according to a report Tuesday (Aug. 1) by CNBC, citing an internal email to employees from Peeyush Ranjan, Google’s...
September 27, 2021
Connected car fanatics are eagerly awaiting Amazon’s annual fall hardware event on Tuesday (Sept. 28), in hopes that whatever cards the platform giant is holding close to its vest include...
September 22, 2021
General Motors (GM) and Amazon on Wednesday (Sept. 22) introduced the OnStar Guardian skill for Amazon smart devices, giving users a voice-enabled connection to emergency-certified OnStar Advisors through Alexa-enabled technology...
