Voice Activation

Samsung Electronics To Integrate Bixby With All Its Electronics

Samsung-Bixby-electronics

Samsung Electronics is all in on Bixby, its voice-activated digital assistant, with the Financial Times reporting it plans to install Bixby on all its electronics by 2020.

The report, citing Samsung Electronics, noted the company sells 500 million units of electronic products each year, which means Bixby will be on billions of the company's products soon. In addition to smartphones, Bixby will be in televisions, refrigerators and air conditioners, noted the report. Citing comments made at a company conference by Chung Eui-suk, the company’s vice-president in charge of AI development, The Financial Times reported Samsung also plans to make Bixby open to third parties so it can be integrated into other devices. “If consumers can use Bixby with TVs, refrigerators, and ovens, this will provide them with completely different user experiences,” Lee Ji-soo, the company’s vice-president for wireless business, said at the same conference.

While Samsung has had high hopes for Bixby, which launched in March of 2017 with the Galaxy S8 mobile phone, it hasn't been well received — critics have lamented the lack of functionality. Samsung is behind U.S. rivals including Apple because of the limited set of applications. According to data from market research firm Ovum, Bixby is only used by 6 percent of consumers in the U.S., while Amazon is at 24 percent, Apple is at 22 percent and Google is at 20 percent. Microsoft’s Cortana accounts for 10 percent of the use in the U.S.

To get more users to adopt Bixby, Samsung said it will launch the service in more foreign languages during the next few months. Right now it’s available in U.S. English, Mandarin and Korean, noted the Financial Times. It also plans to roll out a software developer kit so that developers can use Bixby as an interface for their apps. “It is all about expanding its ecosystem, but Samsung has a poor track record with software and services,” said Kim Young-woo at SK Securities in the report. “I am still skeptical about how many languages Bixby can really understand and how many consumers it can attract for its service.”

——————————

WATCH LIVE: HOW WE SHOP – TUESDAY, NOVEMBER 10, 2020 – 12:00 PM (ET)

New forms of alternative credit and point-of-sale (POS) lending options like ‘buy now, pay later’ (BNPL) leverage the growing influence of payments choice on customer loyalty. Nearly 60 percent of consumers say such digital options now influence where and how they shop—especially touchless payments and robust, well-crafted ecommerce checkouts—so, merchants have a clear mandate: understand what has changed and adjust accordingly. Join PYMNTS CEO Karen Webster together with PayPal’s Greg Lisiewski, BigCommerce’s Mark Rosales, and Adore Me’s Camille Kress as they spotlight key findings from the new PYMNTS-PayPal study, “How We Shop” and map out faster, better pathways to a stronger recovery.

TRENDING RIGHT NOW