According to a news release, the partnership combines Luma’s platform and Salucro’s financial engagement solutions to make it easier for clients to collect payments.
“Both Salucro and Luma believe that patients’ financial journeys are a pivotal part of their overall success in getting the care they need,” said Aditya Bansod, Luma’s co-founder and chief technology officer. “Our partnership makes payment as easy as a single text message for patients and simplifies operational workflows for healthcare staff.”
The partnership includes LumaFinancial, Luma’s financial journey product which debuted earlier this summer.
Learn more: Luma Health Debuts LumaPay, Patients Can Pay Via Text
As PYMNTS noted at the time, LumaFinancial includes a tool known as LumaPay, which lets patients pay their bills via text messages or their providers’ websites. It automatically requests co-pays from patients with upcoming appointments via text message and collects the co-pay through text message links that integrate with the healthcare provider’s payments system.
Advertisement: Scroll to Continue
Per the release, “Salucro’s health information system integrations allow payment transaction data to be posted in multiple systems simultaneously to avoid the need for additional documentation by staff.”
The companies said they plan to collaborate on other innovations to simplify payment and financial workflows for patients and providers.
“Teaming up with Luma means we will be able to provide our shared customers with the ability to collect patient payments when, where, and how they’re most likely to pay — wherever that may be along the patient journey,” said Clayton Bain, Salucro’s founder and CEO. “The team at Luma is world class, and this partnership will help us each achieve our shared goal of improving patients’ financial experience as part of their overall healthcare journeys.”
See also: Salucro Healthcare Solutions on Improving Payments for Telehealth Services
Earlier this year, PYMNTS spoke with Rebecca Truscott, senior vice president of strategy and business development at Salucro, about the way telehealth providers have bolstered their payments infrastructures during the pandemic in response to consumer demand.
“The pandemic really acted as kind of an accelerant to ramp up the need for telehealth payments solutions,” Truscott said at the time. “Telehealth companies have gone from just checking the box on payment integrations to having to look at how they incorporate more robust payment functionality within these telehealth platforms and how they make it work within the healthcare providers’ broader patient payments and billing ecosystems.”
