Synchrony Store Card Holders Can Now Check Balances Via Voice

Synchrony, the financial services company, announced news on Wednesday (May 2) that customers can now use voice commands to manage their Store Card.

In a press release, Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill. Via voice commands, cardholders can check their account information, review recent purchases and charges, get payment details and even pay their bill.

“The Store Card skill for Amazon Alexa demonstrates our focus on exploring new ways to deliver the best possible experience to our customers,” said Tom Quindlen, executive vice president and CEO, Retail Card at Synchrony. “We’re harnessing voice technology to let consumers manage their Amazon Store Card in a way that’s most convenient to them.”

In order to use the skill, Synchrony said cardholders have to download the Alexa App, log in using their Synchrony account information and establish a four-digit voice key.

The cardholder will then be prompted to enter the voice key when accessing information about their Store Card via an Alexa-powered device. Once set up, users must say, “Alexa, Open Store Card,” to make voice commands. The financial services company said it plans to expand the rollout of voice payment technology across its other retail cards down the road.

This isn’t the only bit of news the financial services company has announced in recent weeks. In April, Synchrony revealed a partnership with Crate and Barrel to roll out a private label credit card as well as a new dual-branded card.

The partnership will offer financing options in nearly 100 Crate and Barrel brick-and-mortar stores as well as through the company’s digital channels. The new Synchrony-backed credit cards are expected to be released later in 2018.

“In making our selection, we were seeking a trusted partner that could provide both expertise in consumer financing as well as digital tools to help us continuously enhance the customer experience,” Crate and Barrel CFO Kevin Sierks said in the announcement. “With quality products and expert tips for inspired living, Crate and Barrel is passionate about helping people love how they live in moments that matter, and Synchrony’s offerings will make it easier for our customers to achieve those moments.”



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.