In a press release, Synchrony said it is making this happen via a new skill for Alexa, dubbed the Store Card skill. Via voice commands, cardholders can check their account information, review recent purchases and charges, get payment details and even pay their bill.
“The Store Card skill for Amazon Alexa demonstrates our focus on exploring new ways to deliver the best possible experience to our customers,” said Tom Quindlen, executive vice president and CEO, Retail Card at Synchrony. “We’re harnessing voice technology to let consumers manage their Amazon Store Card in a way that’s most convenient to them.”
The cardholder will then be prompted to enter the voice key when accessing information about their Amazon.com Store Card via an Alexa-powered device. Once set up, users must say, “Alexa, Open Store Card,” to make voice commands. The financial services company said it plans to expand the rollout of voice payment technology across its other retail cards down the road.
The partnership will offer financing options in nearly 100 Crate and Barrel brick-and-mortar stores as well as through the company’s digital channels. The new Synchrony-backed credit cards are expected to be released later in 2018.
“In making our selection, we were seeking a trusted partner that could provide both expertise in consumer financing as well as digital tools to help us continuously enhance the customer experience,” Crate and Barrel CFO Kevin Sierks said in the announcement. “With quality products and expert tips for inspired living, Crate and Barrel is passionate about helping people love how they live in moments that matter, and Synchrony’s offerings will make it easier for our customers to achieve those moments.”
We’re always on the lookout for opportunities to partner with innovators and disruptors.
Learn More