Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
AI Law Firm Crosby Bids for Weil Gotshal’s Name and Data
November 13, 2026

A two-year-old an AI-native law firm startup is making a bid for the name and internal data of a 95-year-old Wall Street law firm. Crosby made the offer for the trademark, brand and some internal data of Weil, Gotshal & Manges, TechCrunch reported Oct. 30. The...

Artificial Intelligence
IAB Launches New Framework to Track When AI Influences or Completes Purchases
November 13, 2026

The Interactive Advertising Bureau, a trade organization representing the digital advertising industry, released a new framework designed to give the industry a way to account for the role artificial intelligence plays in purchases, according to a Thursday (Nov. 12) press release. The framework, the AI-Era...

Artificial Intelligence
Fed’s Barr Warns AI Could Lower Prices While Concentrating Market Power
November 13, 2026

Artificial intelligence (AI) could make businesses more productive and lower consumer prices but leave workers with a smaller share of the gains, Federal Reserve Gov. Michael Barr warned on Thursday (Nov. 12). Speaking at Yale University, Barr said AI’s economic effects will depend on whether...

Artificial Intelligence
Banks Face Agentic AI’s Twin Tests: Customer Authority and Internal Costs
November 13, 2026

Banks face a two-sided challenge as artificial intelligence (AI) agents move from answering questions to taking action. On one side is the need to control the legal risks when customers delegate financial decisions; on the other is the need to contain the costs of deploying...

Artificial Intelligence
60% of Small Business AI Users Do More Without Adding Staff
November 13, 2026

Small businesses are finding room to take on more work without adding staff, and their artificial intelligence-related staffing decisions more often involve a hire they didn’t make than a worker they let go. The PYMNTS Intelligence report “New Data Shows Small Businesses Use AI to...

Artificial Intelligence
Anthropic’s Claude Tops AI Rankings as OpenAI Limits Cyber Model 
November 12, 2026

The frontier changed hands again this week. Anthropic’s Claude Fable 5.2 moved past Google’s Gemini 4 Carbon on the Artificial Analysis Intelligence Index, the independent scorecard both companies cite. Meta went the other direction with a model priced at $0.10 per million input tokens, built...

Artificial Intelligence
DOJ AI Task Force Puts Business Users in Enforcement Spotlight
November 12, 2026

The Department of Justice’s new Super Intelligence Task Force isn’t aiming its enforcement efforts at artificial intelligence developers alone. Companies using AI in everyday operations should expect closer scrutiny of how they prevent the technology from facilitating unlawful conduct. The initiative brings AI more firmly...

Artificial Intelligence
California Turns Legal AI Guidance Into Binding Rules
November 12, 2026

California is drawing a statutory line between using artificial intelligence to assist legal work and allowing it to exercise professional judgment. Senate Bill 574, signed by Gov. Gavin Newsom Sept. 30, regulates generative AI use by attorneys and arbitrators, as fabricated case citations in legal...

Artificial Intelligence
Square Expands AI Tools to Give Sellers More Control
November 12, 2026

Square is expanding its agentic artificial intelligence capabilities, making its Squaremates business agent the primary entry point to Square Dashboard and introducing new tools that let sellers connect their accounts to outside AI assistants, according to a Thursday (Nov. 12) press release provided to PYMNTS....