Payments credit union service organization PSCU unveiled the deployment of desktop automation via its partnership with Jacada to optimize the call center experience. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no...
Israel-based hybrid chatbot startup Servicefriend was acquired by Facebook to build customer service bots for its planned digital wallet Calibra, reports said on Saturday (Sept. 21). Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
The adoption of chatbots in retail, banking, and healthcare will save companies $11 billion each year by 2023, according to new research from Juniper Research. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content...
Pitney Bowes has announced the release of its first chatbot platform, EngageOne Converse. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....
Chatbots, or virtual customer assistants (VCAs), will be used in 25 percent of customer service and support operations by 2020, up from just 2 percent in 2017. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...
Alexa, how much is in the till? Increasingly talking dollars and cents (or should that be sense?) is less a conversation held person to person than person to bot. And across channels, from virtual assistant to mobile, the conversation has to be seamless – which...
Moxie Software, the provider of digital commerce services, announced news on Wednesday (Sept. 27) that it launched the Kbot application, which enables companies to guide customers online without needing human assistance. Get the Full Story Complete the form to unlock this article and enjoy unlimited...
Physical retail has had its share of problems recently, and consumers are finding it increasingly easy to shop digital and save themselves the trip. The resultant fall in foot traffic has pushed retail bankruptcies up 30 percent year over year, as Gymboree, RadioShack, Payless ShoeSource, Gordmans, Wet...
More human and less robotic is the sound of the beating retail drum this year. As cognitive-enabled chatbots have worked their way into everyday shopping purchases, the days where consumers interacted with automated and robotic-sounding customer service systems may soon become a thing of the...
