Consumer Insights

Consumer Insights
52% of Consumers Use Credit for Groceries
February 03, 2025

Credit products are changing, with personal loans, embedded finance, and buy now, pay later (BNPL) gaining traction. According to a PYMNTS Intelligence report, “BNPL and Embedded Finance Reshaping Consumers’ Credit Choices,” these options are reshaping how consumers manage everyday expenses and larger purchases, as more...

Consumer Insights
Concerts Still Strike Chord With Consumers Despite High Prices
January 31, 2025

This year’s concert season will feature several high-profile acts and increasingly high prices. The cost of seeing movies, plays and live music has jumped 20% since 2021, CNBC reported Friday (Jan. 31), citing Bureau of Labor Statistics data. However, consumers have shown a willingness to...

Consumer Insights
Consumers Keep Spending in Q4, But Savings Take a Hit
January 30, 2025

The latest data on fourth quarter gross domestic product indicates a general “headline number” slowdown. But underneath the hood, consumer spending is the engine pulling the train, and though spending’s been volatile, consumer expenditures rebounded a bit in the last three months of the year,...

Consumer Insights
Spending Caution Sets In as Consumers Weigh Economic Outlook
January 29, 2025

The state and stability of one’s job — and by extension, earnings prospects — lies at the heart of consumers’ confidence over their own financial condition, both in the present and in the future. Recent data — from both PYMNTS Intelligence and from surveys elsewhere...

Consumer Insights
Consumer Sentiment Dips 4% Amid Concerns About Unemployment and Inflation
January 24, 2025

Consumer sentiment edged down 4% in January, marking the first decline in six months, according to the final results for the University of Michigan’s January Surveys of Consumers. “While assessments of personal finances inched up for the fifth consecutive month, all other index components pulled...

Consumer Insights
Household Spending Keeps Pace; Lower-Income Groups Feel the Heat
January 22, 2025

Among the messages conveyed so far in the continuing cavalcade of earnings reports — especially from banks — is that consumer spending is buoyant, a trend in evidence from the last few months of the year. PYMNTS Intelligence documented that through 2024, most consumers made...

Consumer Insights
57% of Consumers Received Financial Advice in 2023
January 13, 2025

Rising inflation and stagnant incomes are forcing many Americans to reconsider their financial stability, prompting a surge in demand for personal finance advice. Economic headwinds are leaving people worried about their financial future, leading more individuals to seek planning support. The PYMNTS Intelligence report, “Navigating...

Consumer Insights
U. Mich: Consumers See Higher Inflation in 2025
January 10, 2025

Consumers expect to see higher inflation in the year ahead and in the long run, according to preliminary results for the University of Michigan’s January Surveys of Consumers. Year-ahead inflation expectations “soared” from 2.8% in December to 3.3% in January, reaching its highest reading since...

Consumer Insights
Retailers Rewrite Playbooks as Consumers Tighten Budgets, Shift Spending
December 17, 2024

Retailers across the U.S. are confronting a new era of cautious spending as consumers tighten their belts in response to ongoing economic pressure. Inflation, rising living costs and a backdrop of political and economic uncertainty have prompted shoppers to rethink their purchasing habits, sharpening their...