Consumer Insights

Consumer Insights
Rising Card Delinquencies May Push Subprime Consumers to BNPL and Debit Installment Plans
December 11, 2024

Last December, PYMNTS Intelligence detailed in its “Credit Card Use Deep Dive” report that about 14% of the more than 3,500 consumers surveyed had subprime credit scores. Those consumers tend to be tied to a FICO score below 670, as defined by the major credit...

Consumer Insights
Restaurant Bankruptcies Reportedly at Highest Level Since Pandemic
December 05, 2024

Chain restaurant bankruptcies are reportedly at their highest level since the pandemic. Among the most recent examples is the casual dining franchise TGI Friday’s, one of more than a dozen high-profile eateries to seek bankruptcy protection between January and October of this year, Bloomberg News...

Consumer Insights
44% of UK Consumers Plan to Use Digital Wallets Beyond Payments
December 02, 2024

In recent years, digital wallets have become an essential tool for making online payments, but their uses are quickly expanding. In the U.K., nearly half of consumers (44%) expect to continue using digital wallets in the next three years, with Gen Z and millennials leading...

Consumer Insights
November Consumer Confidence Jumps, but Spending Plans Mixed
November 26, 2024

Headed into Black Friday, consumers are more positive than they have been in months. That’s among the takeaways from the latest reading of The Conference Board’s Consumer Confidence Index released Tuesday (Nov. 26). The November report came in at 111.7 and is at the top...

Consumer Insights
41% of Zillennials Prioritize Price Over Brand Loyalty
November 26, 2024

Zillennials, the generation born between 1991 and 1999, exhibit distinct shopping preferences, with a divide between those who prioritize price and those who stick to brand loyalty. These trends illustrate how younger consumers approach their retail experiences, particularly in the way they balance brand preferences...

Consumer Insights
Retailers Take Note: Consumers Say There Are Too Many Deals
November 25, 2024

Through the past few years, consumers in the United States, have collectively seemed to be an unstoppable force. They have spent through inflationary times, geopolitical uncertainty and while living paycheck to paycheck. There are signs, however, that the momentum may slow headed into the last...

Consumer Insights
Exclusive: BNPL, Mobile Banking Embraced by Low-Income Consumers
November 22, 2024

PYMNTS Intelligence’s long-standing chronicling of the paycheck-to-paycheck economy has revealed shifts in how consumers conduct their daily financial lives and pay. Given that the paycheck-to-paycheck designation blankets roughly two-thirds of consumers, the changes have been widespread. Households continue to embrace digital, specifically mobile, channels for...

Consumer Insights
Restaurant Sector Eager to Say Goodbye to Rough Year
November 17, 2024

The restaurant industry is reportedly eager to move beyond a difficult 2024. “I don’t know about you guys, but I’m ready for ’24 to be behind us, and I think ’25 is going to be a great year,” Kate Jaspon, chief financial officer of Dunkin’...

Consumer Insights
October Retail Sales Up Overall but Online Sales Slow
November 15, 2024

October retail sales were up 0.4%, according to data from the U.S. Census Bureau. Although U.S. consumers keep opening their wallets, auto-related sales boosted results, while some key categories of discretionary spending dipped. Online sales slowed, indicating a potential lull before the holiday shopping season...