Grocers looking to boost customers’ loyalty may need to turn their focus to their digital offerings, according to data from PYMNTS’ study “Decoding Customer Affinity: The Customer Loyalty to Merchants Survey 2022.” The report, created in collaboration with Toshiba Global Commerce Solutions, featured the results...
Citi has launched a “Shop With Points” partnership with CVS, allowing cardholders to redeem points at the pharmacy chain’s more than 8,200 locations around the U.S. Through the program, announced in a news release Friday (Feb. 4), eligible cardmembers can redeem points for $10 worth...
Recent PYMNTS research reveals that the digital shift in 2020 — when consumers began to do more online than in store — has had a long-term impact on consumers’ perception of loyalty programs at restaurants. Consumers are more sensitive to the quality of their digital...
While a majority of shoppers (80%) say they prefer to make purchases in physical stores, this doesn’t mean they’ll automatically be loyal to their local grocery store or pharmacy. The most common way consumers purchase goods is to favor one or two merchants for in-store...
As inflation drives food prices up, grocers that shift the cost too quickly to consumers risk losing their most loosely held customers to competitors, reveal data from PYMNTS’ study “Decoding Customer Affinity: The Customer Loyalty to Merchants Survey 2022.” The report, created in collaboration with...
When it comes to restaurant loyalty programs, there is a generation divide. According to PYMNTS research, 64% of Gen Z diners and 61% of millennials participate in these programs at at least one or two of the table-service restaurants they frequent. For their parents and...
American Airlines and the travel and loyalty news website The Points Guy (TPG) are suing each other over access to AAdvantage member rewards data. American Airlines sent a cease-and-desist letter to Red Ventures, the parent company of TPG, accusing it of violating the airline’s trademark...
Spending app Wedge has debuted a new rewards program, powered by cash back offer platform Cardlytics, according to a Thursday (Jan. 20) press release. Wedge lets users pay for their purchases with any asset using a smart debit card, while Cardlytics works with hundreds of...
Sixty-eight percent of consumers place orders from a restaurant — not through an aggregator — at least once a month, according to Digital Divide: Minding The Loyalty Gap, a PYMNTS and Paytronix collaboration that surveyed 2,414 U.S. adults who regularly purchase food from restaurants. Get...