LVMH Moët Hennessy Louis Vuitton has forged a partnership with the creators of Fortnite, Epic Games, to launch immersive experiences for customers within the virtual world. Through the collaboration, LVMH is looking to enhance its design pipeline by integrating advanced 3D technology and capitalizing on the...
IKEA is providing training to call center employees to transform them into interior design advisors. The initiative by the Swedish furniture giant is aimed at expanding its range of home improvement services while delegating routine customer inquiries to an artificial intelligence (AI) bot named Billie,...
Call it the silent killer — of merchants’ bottom lines. The rise of organized retail theft has spared increased scrutiny on Capitol Hill. And Tuesday (June 13), at a hearing titled “The Rise in Organized Retail Crime and the Threat to Public Safety,” members of...
Overstock.com has put in a $21.5 million bid for some of Bed Bath & Beyond’s assets, including its intellectual property, business internet, and mobile properties, and all business data, CNBC reported Tuesday (June 13). This comes after the bankrupt retailer sought Chapter 11 protection in...
It has been another rough quarter for nearly all merchants and retailers, but especially for businesses whose main sales center around nonessential items. Target’s much-anticipated quarterly earnings bore out much of investors’ fears, with a 3.4% drop in comparable digital sales attributed to a consumer pullback of purchasing...
Is Louis Vuitton luxury? Depends who you ask and what products you’re looking at. With that even a question among luxury consumers, Louis Vuitton is taking a page out of the Hermès playbook to reclaim its luxury status through one its most sought-after bags, the...
Nike has been steadfast in its commitment to direct-to-consumer (D2C) efforts since 2017, which led to a reduction in its retail partnerships. However, the sportswear giant is now changing its tune, not because its prioritization efforts have failed, but because it’s looking to add some...
Despite the shopping feature’s popularity, merchants keep tightening requirements for returns. In today’s competitive in-store and digital marketplaces, where it seems like everyone is seeking out a deal, making a beloved feature less accessible to customers seems like a risky move. And consumers do love...
Where once consumers picked up their personal care products along with their food and beverages at the supermarket, they are increasingly shifting to digital channels to get their health and beauty needs met, leaving grocers in the lurch. By the Numbers Findings from PYMNTS’ study...
