Security is a complicated and thorny topic in payments and commerce, because it means different things to different consumers. The most obvious threat is the one presented from the outside by cybercriminals, with the challenge of keeping checkout flows smooth while also making sure they are...
With Amazon Go and other retailers seeking to change the way consumers pay for groceries, mobile technology companies are eyeing value-add services, such as loyalty programs for self-checkout. And, in the subscription business, merchants are turning to reviews or ratings to drive conversions. At the same time, banks are turning...
Easy to access on-ramps when a customer or business wants to try a product or service, and easy to find off-ramps when they are finished. It doesn’t sound like it should be hard – but as the latest edition of the Subscription Commerce Conversion Tracker shows by...
The marketplace of 2018 and its many opportunities are the favored fodder for optimists in the digital age. But a fast-growing world is a challenging one – particularly with fraudsters always waiting in the wings to make the costs of failure very high for those who fail...
Reliability and consistency are not the sexiest virtues out there — and yet, when pressed, both consumers and businesses will admit that at base, outside the bells and whistles, what they really want and need more than anything else is to know what to expect. Meeting,...
The era of contextual commerce is upon us — though what exactly that means can vary. One brand’s successful foray into context can easily turn into another brand’s misstep with privacy. Customer needs are specific – and understanding demographic details counts for a lot when building the right experiences. And...
The pace of payments is getting faster — because the demand and expectations are on the rise. Gig workers and those living paycheck to paycheck need access to their funds, SMBs can’t grow without them and, all around the world, governments are hearing the call...
Consumers, while generally desirous of good service in general, are these days increasingly willing to serve themselves. In fact, a growing number of customers are their own best store clerk, bank teller, cashier or real estate agent. With an expanding line-up of information streams – and connected devices to access them...
The world, we are often told, is becoming more tightly intertwined by the day. Connected commerce is our collective future, for both consumers and retailers alike. Prime Day is great proof of this. A wholly homemade shopping holiday that first rolled out a few years ago is now,...
