Consumer Insights

Consumer Insights
1 in 4 Retail Subscribers Use Auto-Refill
January 05, 2024

With many retail subscribers now relying mainly on auto-refill subscriptions for their shopping, PYMNTS Intelligence reveals, retailers must adapt and embrace this growing trend to stay competitive in the market. By the Numbers The latest installment of PYMNTS Intelligence’s Decision Guide series, “The Retail Subscription...

Consumer Insights
Restaurant Loyalty Programs’ Birthday Rewards Don’t Win Over Many Consumers
December 29, 2023

Restaurants touting their birthday deals to win over digital loyalty members may find that these offers do not go as far as they might expect, PYMNTS Intelligence suggests. By the Numbers The new study “Personalized Offers Are Powerful — But Too Often Off-Base,” a PYMNTS...

Consumer Insights
Consumers Failed to Cut Back on Restaurant Dining Over the Holidays
December 29, 2023

Consumers may have meant to tighten their belts when it came to restaurant spending over the holidays, but the data reveals that the opposite happened, with restaurants apparently having gained a share of total meal occasions during the festive season. Mastercard’s SpendingPulse released Tuesday (Dec....

Consumer Insights
China’s International Travel Sector Remains Slow Due to Economic Conditions
December 28, 2023

While China’s domestic air travel market is experiencing a strong recovery, international travel reportedly still faces challenges. Factors such as economic conditions, ticket prices and visa issues contribute to the limited appetite for international travel, Bloomberg reported Thursday (Dec. 28). China’s international recovery has been slower than...

Consumer Insights
Chinese Consumers Are Saving Rather Than Spending Amid Economic Downturn 
December 21, 2023

Chinese consumers are reportedly feeling the effects of the country’s economic downturn.  This downturn, characterized by declining exports, a slowdown in manufacturing and a property slump, is impacting even members of the middle to upper class, who are known as a consumer powerhouse and targeted...

Consumer Insights
Gen Z Shows Resilience to Inflation but Adjusts Shopping Habits
December 20, 2023

Gen Z, born in the late 1990s, is considered the first digitally native generation, with a greater inclination toward online shopping and digital activities and an adopter of social media for shopping and browsing brands. Growing up during economic uncertainty, Gen Z is often more...

Consumer Insights
Consumer Confidence Climbs as Business Conditions and Job Availability Improve
December 20, 2023

Consumer confidence surged in December, reaching a level last seen in July.  There was greater optimism in consumers’ assessments of both current business and labor market conditions and those they expect to see six months from now, The Conference Board said in a Wednesday (Dec. 20) press release. ...

Consumer Insights
Low-Income Tourists Steer Clear of Digital Tools When Picking Restaurants
December 18, 2023

While many consumers use websites and apps to find restaurants when they are traveling, PYMNTS Intelligence found that lower-income consumers tend to hold off. By the Numbers Last month’s installment of the PYMNTS Intelligence Connected Dining series, “Tracking the Impact of Digital Tools on Food...

Consumer Insights
China’s Once-Dependable Tourists Are Growing Younger and Spending Less
December 17, 2023

Chinese tourists are traveling again, but reportedly aren’t spending like they did before the pandemic. There was a time when the retail world catered to travelers from China, The Wall Street Journal (WSJ) reported Sunday (Dec. 17), using the example of department stores in Paris...