Coronavirus Refunds: Princess Cruises To Offer Credit With Bonus, Reimbursements For Canceled Cruises

Princess Cruises To Offer Credit With Bonus, Reimbursements For Cancelled Cruises

As the coronavirus pandemic continues to disrupt everyday life the world over, many consumers want compensation for things they paid for but aren’t able to use. Cruise lines are offering credits for voyages in some instances.

Princess Cruises is lengthening its “pause in cruise operations” for some of its trips up to Dec. 15, according to an announcement, and is offering credit as well as reimbursement options for those on the impacted trips.

Those who have reservations on the canceled trips and have made their complete payment can get anon-refundable future cruise credit (FCC) worth 25 percent of the trip fare in addition to a refundable future cruise credit (FCC) worth all of their fare.

The cruise company indicated that customers can alternatively ask for a complete reimbursement via a digital form.

In the announcement, Princess Cruises said it was lengthening its “pause in cruise operations” up to Dec. 15 for all sailings in the Caribbean, Asia, Hawaii, California Coast, Panama Canal, Mexico, Japan, South America & Antarctica and Tahiti/South Pacific.

It was taking the same action for all trips arriving in and departing Australia on the Regal Princess, Majestic Princess, Sun Princess, Sea Princess and Sapphire Princess up to Oct. 31.

Princess Cruises President Jan Swartz said in the announcement, "we share in our guests' disappointment in canceling these cruises. We look forward to the days when we can return to travel and the happiness it brings to all who cruise."



The How We Shop Report, a PYMNTS collaboration with PayPal, aims to understand how consumers of all ages and incomes are shifting to shopping and paying online in the midst of the COVID-19 pandemic. Our research builds on a series of studies conducted since March, surveying more than 16,000 consumers on how their shopping habits and payments preferences are changing as the crisis continues. This report focuses on our latest survey of 2,163 respondents and examines how their increased appetite for online commerce and digital touchless methods, such as QR codes, contactless cards and digital wallets, is poised to shape the post-pandemic economy.