When a truck breaks down on the highway, the repair bill is the smallest part of the problem. The delivery is late, the driver is stranded, the tow costs more than the fix and the customer is calling. Get the Full Story Complete the form...
Andrej Karpathy joined Anthropic, marking one of the highest-profile talent moves yet in the escalating competition among frontier artificial intelligence labs for elite research talent. Karpathy, a founding member of OpenAI and head of AI at Tesla, said he would join Anthropic’s pretraining team focused...
In 2021, IKEA had a customer service problem that it couldn’t automate away. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....
Every company says AI is a priority. Budgets are going up. Executive buy-in is strong. So why does scaling feel so hard for so many organizations? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...
Change is endemic to payments. But that doesn’t mean legacy environments can always keep up. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...
Most banks build an app and ask customers to come to them. BBVA is trying something different. The Spanish banking group launched a conversational app directly inside ChatGPT for users in Italy and Germany, letting customers ask questions about accounts, cards and savings products without...
French advertising company Publicis has acquired artificial intelligence data platform LiveRamp. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...
A shopper in Shanghai opens one app to message a friend, find a product and pay for it. The same app books a restaurant and hails a ride. When Alibaba inserted an artificial intelligence (AI) agent into that flow in early 2026, it did not...
For years, aggregators such as Plaid, MX and Finicity have occupied a central position in digital finance by connecting banks, FinTechs and consumer applications to financial account data. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...
