The Federal Trade Commission’s (FTC) battle against impersonation scams has included the removal of websites that impersonated the FTC itself, the agency said in a Thursday (Oct. 29) press release. The FTC sent letters to domain registrars and other website providers that resulted in those companies...
Gift card exchange Raise cut its chargeback rate by 45%, from 0.53% to 0.29%, and reduced the share of orders needing manual review from as much as 18% to 0.25%, fraud platform Sardine said in a customer case study. Gift card marketplaces carry two costs...
Fraud attacks can now be assembled with commercially packaged software, distributed across accounts and devices, and altered faster than banks can rewrite a conventional fraud rule. “We’re seeing fraudsters leverage commoditized SaaS toolkits sold on dark web marketplaces to orchestrate scams, card testing attacks and...
Banks have an opportunity to strengthen fraud protection by helping customers recognize when someone is persuading them to send money to a criminal. That’s a central finding of “Scams Get Personal: Why Banks Pay More to Fight Fraud,” the September 2026 edition of PYMNTS Intelligence’s “The...
Regional and community banks and credit unions surveyed by PYMNTS Intelligence now report behavioral analytics and artificial intelligence adoption approaching the levels seen with large banks, although their financial results remain uneven. The research underlying September’s “Scams Get Personal: Why Banks Pay More to Fight...
An identity check that stops a fraudster protects a business. One that blocks a legitimate customer costs it a sale. As automated agents handle more activity, enterprises have to establish who an agent represents and what it’s authorized to do, while keeping ordinary transactions moving....
Fraud losses reported by older adults increased fivefold between 2020 and 2025, leaping from $600 million to $3 billion, the Federal Trade Commission (FTC) said Monday (Oct. 19). The FTC shared this data in a press release outlining findings from its report to Congress, “Protecting...
Artificial intelligence is changing both sides of payments fraud. Fraudsters can use it to make impersonation attempts more convincing, while finance teams can use it to score transactions, verify documents and identify anomalies. PYMNTS Intelligence’s “Prevention First: Building a Smarter Defense Against Payments Fraud,” produced...
A traveler who has booked a real hotel can receive a fraudulent request containing the correct arrival date and reservation number. Criminals can use those details to demand payment information, warning that the room will otherwise be canceled. The European Commission’s Booking.com investigation, announced Wednesday...