Blue Cross Blue Shield of Rhode Island (BCBSRI) has given limited payment options to customers and handled vast quantities of paperwork for the implementation of ACI Bill Payment Solutions from ACI Worldwide. The electronic solution makes billing for the insurer and policyholder easier during new healthcare mandates.
“One of the biggest challenges was to move from a business-to-business, to a business-to-consumer model,” says Nate Bosgraaf, channel manager at BCBSRI, of the industry changes. “As more individuals deal with us, we had to find a way that we could adapt to what the members are expecting.”
Before the new project BCBSRI customers could submit payments via cash or via check in person or by mail. Or payments could be made via bank but that still had to happen in paper.
The ACI Worldwide electronic billing system allows customers to make payments without the of traveling to the insurer’s office. The solution allows customers to pay with debit and credit cards, which is will be essential as more customers take responsibility for their own healthcare plans.
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