European firms are more likely than North American organizations to have a centralized travel procurement operation, according to a recent study by Egencia.
Specifically, two out of three firms in Europe will have this option, while just one out three firms in North America have a centralized travel procurement operation.
“Companies may choose to focus on this category of bookers in their efforts to implement cost-saving initiatives,” Egencia said in a statement, as reported by Supply Management. “In Europe, arrangers provide a single point of reference with high impact for change management, policy enforcement and travel booking expertise.”
The researching firm also said that in North America, multinational companies are completely decentralized, while Europe-based firms that have decentralized booking are “large multinational companies with a high number of travelers.”
In effect, this has led to more self-booking. According to Egencia, this trend will likely only increase in popularity, and firms need to ensure that they are properly prepared.
“As this generation increasingly moves into the workplace, this will naturally lead to more self-booking and companies should be poised to respond with solutions that will maximize this trend for savings and traveler satisfaction.”
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