Mobile Commerce

Digital Payments Take A Bite Out Of China’s Fast Food Market

Gone are the days that Big Macs and Fried Chicken alone will boost sales in China for McDonald’s and Yum! Brands, so the two fast food giants are turning to technology to boost sales in the critical country.

In an effort to lure the more than 800 million mobile phone users in China, McDonald’s has started rolling out mobile ordering and payment options as part of a pilot program for 700 of its more than 4,500 stores, according to The Wall Street Journal. Meanwhile, Alibaba and KFC China just partnered to allow KFC customers to pay by scanning barcodes using Alipay’s smartphone app.

And they’re getting in on a booming trend in the country. Not only does China have the largest number of smartphone users in the world, but, according to The Wall Street Journal, mobile payments are taking off faster in China than they are in the U.S. That’s because credit cards are not as ubiquitous in China as they are in the U.S. Mobile is leapfrogging plastic, well, because it was pretty easy to do that.

This move to mobile supports efforts already in place by the two fast food giants as they aim to attract China’s younger generation by introducing tech-savvy features into their restaurants. In May, McDonald’s President and Chief Executive Officer Steve Easterbrook said: “As we look to shape McDonald’s future as a modern, progressive burger company, our priorities are threefold — driving operational growth, returning excitement to our brand and unlocking financial value.” Part of those efforts include expanding the “Create Your Taste” program part of an effort to excite McDonald’s young customers by allowing them to customize their hamburgers via kiosks.

For more on McDonald’s mobile payments strategy in China, join Brad Jaehn, Vice President of Global Digital Experience at McDonald’s, as he joins leading retailers on August 4-5 in Chicago as part of the “Meet The Digital Retailer” panel at Retail Reinvention. For more information, click here.


Featured PYMNTS Study: 

With eyes on lowering costs to improving cash flow, 85 percent of U.S. firms plan to make real-time payments integral to their operations within three years. However, some firms still feel technical barriers stand in the way. In the January 2020 Making Real-Time Payments A Reality Study, PYMNTS surveyed more than 500 financial executives to examine what it will take to channel RTP interest into real-world adoption. Here’s what we learned.

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