Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Shopify Opens Store Checkouts to AI Agents
September 28, 2026

Shopify now enables browser agents to check out on the websites of all its eligible merchants, Gil Greenberg, staff product manager, checkout at Shopify, wrote in a Monday (Sept. 28) article on LinkedIn. Shopify already enabled agents to search products, browse collections and add items...

Artificial Intelligence
Modulate Raises $25 Million to Expand Audio AI Efforts
September 28, 2026

Modulate has raised $25 million to continue developing its “audio-native” AI models. The new funding, announced Monday (Sept. 28), comes as the company is seeing its artificial intelligence (AI) models increasingly used in areas like fraud prevention, voice AI agent supervision, trust and safety, and customer experience....

Artificial Intelligence
Grok Puts the AI Assistant Between Consumers and Their Banks
September 28, 2026

Elon Musk wants xAI’s Grok chatbot to serve as users’ financial assistant. “Grok Bot now connects to your finances,” the artificial intelligence company wrote Saturday (Sept. 26) on X, another Musk company. “Link your bank, card, and investment accounts with the new Finance integration, then ask Bot to help manage...

Artificial Intelligence
Anthropic and OpenAI Scientists Urge Policymakers to Embed Auditors Inside AI Labs
September 28, 2026

Senior scientists from Anthropic, OpenAI and Microsoft are calling on policymakers to embed auditors in frontier artificial intelligence companies and set “concrete safety requirements” for continued development of the technology. Anthropic Co-Founder Jack Clark, OpenAI Chief Scientist Jaku Pachocki and Microsoft Chief Scientific Officer Eric...

Artificial Intelligence
Personal AI Agent Instinct Quadruples Valuation to $10 Billion in 1 Month
September 28, 2026

Instinct, the builder of a personal artificial intelligence agent for everyday life, quadrupled its valuation over the past month, lifting it to $10 billion. Instinct was valued at $10 billion as it raised $1 billion in Series C funding, the company said in a Monday...

Artificial Intelligence
Nvidia Builds a Watchdog to Keep AI Agents in Bounds
September 28, 2026

Nvidia is moving the artificial intelligence kill switch deeper into the machinery, giving businesses a way to stop autonomous agents even when the software directing them fails to keep them within bounds. The company’s Open Agent Safety Platform, announced in a Monday (Sept. 28) press...

Artificial Intelligence
Meta Launches Platform Aimed at Attracting Enterprise Customers
September 28, 2026

Meta is following the launch of its Muse model with a new business concentrated on offering artificial intelligence tools to enterprise clients. “Meta Enterprise Platform will use our strengths that few other companies have: advanced models, leading agents, large-scale infrastructure, and years of working closely with...

Artificial Intelligence
FTC Chair Says Companies Cannot Blame AI Agents for Their Actions 
September 28, 2026

Federal Trade Commission Chairman Andrew Ferguson is drawing a line for businesses using artificial intelligence agents: Giving software the power to act does not make the software responsible when something goes wrong. At a Reuters event Friday (Sept. 25), Ferguson pushed back on descriptions of AI agents as...

Artificial Intelligence
HSBC Deploys AI to Enhance Trade Finance Operations
September 28, 2026

HSBC has unveiled Smart Checking, an artificial intelligence (AI)-powered tool focused on enhancing trade finance operations. The new offering is designed to “transform and standardize” how trade finance documentation is processed, traced and reviewed at the bank, HSBC announced Monday (Sept. 28). “Documentary trade at...