Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Embedded AI Is Losing the Trust Race to Dedicated Platforms
Artificial Intelligence
Embedded AI Is Losing the Trust Race to Dedicated Platforms
May 18, 2026

Consumer artificial intelligence adoption is broadening into daily routines, but the tools getting credit for being the most helpful are not the ones built into apps and websites. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to...

AI Agents Turn Open Banking Into an Accountability Test
Artificial Intelligence
AI Agents Turn Open Banking Into an Accountability Test
May 18, 2026

Banks have spent years building the data pipes. This week, the industry confronted what happens when artificial intelligence (AI) agents start running through them: who builds the infrastructure, who sets the rules and who captures the value. Get the Full Story Complete the form to...

Experian and ServiceNow Team to Help AI Agents Act Faster
Artificial Intelligence
Experian and ServiceNow Team to Help AI Agents Act Faster
May 17, 2026

Experian has launched an agentic artificial intelligence partnership with software provider ServiceNow. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Stripe President Says Shoppers Want to Leave Mundane Tasks to AI
Artificial Intelligence
Stripe President Says Shoppers Want to Leave Mundane Tasks to AI
May 17, 2026

Stripe Co-Founder and President John Collison believes that agentic commerce will completely transform online shopping. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Older Workers Could Benefit as AI Takes On Junior Tasks
Artificial Intelligence
Older Workers Could Benefit as AI Takes On Junior Tasks
May 17, 2026

New research shows artificial intelligence-related job cuts could begin to favor older workers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

OpenAI Adds Voice AI Startup Weights.gg to Its Stable
Artificial Intelligence
OpenAI Adds Voice AI Startup Weights.gg to Its Stable
May 17, 2026

OpenAI has reportedly purchased Weights.gg, a startup offering artificial intelligence tools to clone people’s voices. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

After Claude Design Launched, Figma Raised Its Full-Year Outlook
Artificial Intelligence
After Claude Design Launched, Figma Raised Its Full-Year Outlook
May 15, 2026

When Anthropic released Claude Design in April, one assumption spread quickly through design and tech circles: a prompt-to-interface tool would make interface design platform Figma redundant. Product teams would describe what they wanted and skip the canvas entirely. Get the Full Story Complete the form...

OpenAI Taps Plaid to Connect Bank Accounts
Artificial Intelligence
OpenAI Taps Plaid to Connect Bank Accounts
May 15, 2026

Pro users of ChatGPT can now connect their financial accounts, see a dashboard of their finances, ask the chatbot questions and receive answers that are grounded in their financial context. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all...

Andon Labs Handed an AI a Café and Business Boomed
Artificial Intelligence
Andon Labs Handed an AI a Café and Business Boomed
May 15, 2026

Andon Labs signed a café lease in Stockholm, handed it to an artificial intelligence (AI) agent and told it to run it. Two weeks later, the café had earned 44,000 SEK (about $4659), 120 eggs for a kitchen with no stove and impersonated two employees...