Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
AT&T Slashes AI Costs by Adopting Model Routers and Open Source
August 20, 2026

AT&T cut the costs of coding and some other advanced artificial intelligence tasks by as much as 56% by using tools that route employees’ queries to cheaper models when appropriate, The Information reported Thursday (Aug. 20). When doing so, the quality of the performance of...

Artificial Intelligence
Airbnb Tests AI Search After Automating 45% of Support
August 20, 2026

Airbnb is building artificial intelligence into nearly every step of a trip, not just the chatbot. The company’s AI customer-service assistant now resolves nearly 45% of user inquiries without a human agent, up from about a third at the end of last year, operating in...

Artificial Intelligence
Anthropic Plans to Tweak Data Retention Rules After Enterprise Concerns
August 20, 2026

Anthropic plans to modify the data retention policy it announced in June, Bloomberg reported Thursday (Aug. 20), citing an unnamed source. The AI startup will still require enterprise customers that use its most advanced artificial intelligence models to retain data for 30 days, but it...

Artificial Intelligence
Retailers Report AI-Driven Sales and Bigger Baskets in Q2 Earnings
August 20, 2026

It’s early for artificial intelligence shopping tools, but the results are already showing up in bigger orders and more spending, and major retailers said so this earnings season. Walmart’s global eCommerce grew 23% in the quarter, according to earnings results released Thursday (Aug. 20). Shoppers...

Artificial Intelligence
Ant International Recruits Banking Giants for Updated AI Model
August 20, 2026

Ant International says several of the world’s biggest banks are using its new AI model. The Singapore-based FinTech giant’s Falcon Time-Series Transformer (TST) 2.0 artificial intelligence (AI) model, announced Wednesday (Aug. 19) is designed to provide more accurate forecasting in real-world foreign exchange (FX) risk management of cross-border...

Artificial Intelligence
Anthropic and OpenAI Split as Massachusetts Pushes Nation’s Toughest AI Safety Rules
August 20, 2026

Anthropic and OpenAI are divided on their views of a Massachusetts proposal that would establish a process in the state for evaluating the safety of artificial intelligence models, Bloomberg reported Thursday (Aug. 20). The proposal is included in a larger economic development bill that was...

Artificial Intelligence
Binance Debuts Agent OS to Link AI Apps and Finance Infrastructure
August 20, 2026

Binance introduced a way to connect artificial intelligence applications to its digital asset capabilities. Agent OS is a developer platform and standardized access layer linking AI applications to Binance’s trading, market data, wallet, payment and on-chain capabilities for cryptocurrency and traditional markets, the world’s largest...

Artificial Intelligence
Experian Lets UK Consumers Check Credit Through ChatGPT
August 20, 2026

Experian says its U.K. customers can now access their credit scores within OpenAI’s ChatGPT. This is due to a new upgrade to the ChatGPT Experian app, marking the first time consumers in the U.K. can access their Experian credit score within an artificial intelligence (AI)...

Artificial Intelligence
Big Tech’s AI Gatekeepers Could Draw Regulatory Scrutiny
August 20, 2026

Watch more: TechREG Talks With Anant Raut The legal architecture governing software rests on a useful assumption: However sophisticated the technology becomes, somewhere behind it sits a person or company responsible for the consequential decision. Agentic artificial intelligence, however, is beginning to put distance between...