Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Better AI Prompts Turn Consumer Experiments Into Habits
August 19, 2026

Generative artificial intelligence is becoming a more useful tool for consumers not just because the technology is improving, but also because consumers are getting better at using it. The PYMNTS Intelligence report “From First Prompt to Daily Habit: The Data Behind Rising Gen AI Reliance,”...

Artificial Intelligence
Anthropic Beats OpenAI in Revenue for First Time
August 18, 2026

Anthropic’s sales topped those of OpenAI for the first time in the second quarter, The Wall Street Journal reported Tuesday (Aug. 18), citing figures obtained from unnamed sources. OpenAI told investors that its revenue grew by 18% in the second quarter, compared to the first,...

Artificial Intelligence
FBI Plans $88M AI Infrastructure Investment
August 18, 2026

The FBI plans to spend as much as $88 million on artificial infrastructure to expand its AI capacity, Fedscoop reported Tuesday (Aug. 18), citing procurement documents. The bureau is looking to procure servers, equipment and other hardware, and it is accepting proposals until next week,...

Artificial Intelligence
Dead Airline’s Emails Just Became a $10 Million AI Prize
August 18, 2026

Spirit Airlines shut down in May, its second Chapter 11 bankruptcy in two years, leaving behind planes, airport slots and a loyalty program to be sold off piece by piece. Google wanted none of that. Instead, it paid $10 million at auction for something airlines...

Artificial Intelligence
Robot Orders Surge to $622 Million as Earnings Follow
August 18, 2026

American businesses are spending more on robots, and the companies building them are reaping the rewards. North American companies ordered 8,940 robots worth $622 million in the second quarter, up 4.3% in units and 21.3% in revenue from a year earlier, according to the Association...

Artificial Intelligence
Visa and Mastercard Join Rain’s Agentic Commerce Coalition
August 18, 2026

Stablecoin payments infrastructure company Rain has formed a group to promote agentic commerce development. The Agentic Payments Alliance (APA) was announced Tuesday (Aug. 18), listing Visa, Mastercard, Fiserv, Circle, Solana and Remitly among its founding members. “No single company should get to decide how agents transact on someone’s behalf. That has to come from the platforms...

Artificial Intelligence
Malachyte Turns Spotify’s Skip Signal Into a Merchant’s Agentic Edge
August 18, 2026

Watch more: Digital Shift With Malachyte’s Sidd Motwani Spotify solved a problem that most digital merchants still haven’t: how to understand who shows up to shop but prefers to do that without registering or checking in. For Spotify, an anonymous listener arrives with no profile,...

Artificial Intelligence
Corporate America’s Top 1% Spend $7,400 Per Employee on AI
August 17, 2026

The top 1% of U.S. businesses spent a median of $7,400 per employee on artificial intelligence in July, while the top 10% spent roughly $650, according to the Ramp AI Index released Aug. 12. The median company spent just $11.95 per employee. That gap leaves...

Artificial Intelligence
AI Agents Can Move Money, but They Can’t Pay for Their Mistakes
August 17, 2026

Agentic artificial intelligence (AI) wallets may be capable of moving money, negotiating terms and entering transactions without human intervention, but under existing U.S. law they cannot be held legally responsible when those actions go wrong. That accountability gap is emerging as a central legal issue...