Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Singapore Wants Banks to Use AI to Create Jobs
May 20, 2026

Singapore’s government wants the country’s banks and financial firms to rethink their use of artificial intelligence. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily...

Artificial Intelligence
Klarna Launches ChatGPT Shopping App With Live Prices
May 20, 2026

Klarna is moving deeper into artificial intelligence commerce with a new ChatGPT app that turns product search into part of the conversation. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional...

Artificial Intelligence
Study Finds AI Adoption Rises as Consumers Stop Noticing It
May 20, 2026

The dominant framing surrounding artificial intelligence has been one of astonishment. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
AI Targets Trucking’s $15 Billion Breakdown Problem
May 19, 2026

When a truck breaks down on the highway, the repair bill is the smallest part of the problem. The delivery is late, the driver is stranded, the tow costs more than the fix and the customer is calling. Get the Full Story Complete the form...

Artificial Intelligence
Andrej Karpathy Lands at Anthropic Amid AI Research Arms Race
May 19, 2026

Andrej Karpathy joined Anthropic, marking one of the highest-profile talent moves yet in the escalating competition among frontier artificial intelligence labs for elite research talent. Karpathy, a founding member of OpenAI and head of AI at Tesla, said he would join Anthropic’s pretraining team focused...

Artificial Intelligence
IKEA Turned 8,500 Call Agents Into Design Consultants
May 19, 2026

In 2021, IKEA had a customer service problem that it couldn’t automate away. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Artificial Intelligence
The Real Reason Companies Are Struggling to Scale AI
May 19, 2026

Every company says AI is a priority. Budgets are going up. Executive buy-in is strong. So why does scaling feel so hard for so many organizations? Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS...

Artificial Intelligence
Demand for Always-On Commerce Strains Legacy Credit Platforms
May 19, 2026

Change is endemic to payments. But that doesn’t mean legacy environments can always keep up. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter,...

Artificial Intelligence
BBVA Takes Its Banking Experience Into ChatGPT
May 18, 2026

Most banks build an app and ask customers to come to them. BBVA is trying something different. The Spanish banking group launched a conversational app directly inside ChatGPT for users in Italy and Germany, letting customers ask questions about accounts, cards and savings products without...