Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
This AI Agent Ends Subscriptions Without a Phone Call
August 26, 2026

Most personal finance apps have worked the same way for years: a dashboard showing what a consumer spent. The actual decision, whether to cancel a subscription or call to negotiate a bill, is left up to the person. Rocket Money launched an artificial intelligence (AI)...

Artificial Intelligence
SeatGeek Lets Ticket Buyers Find Events With Conversational AI
August 26, 2026

Ticketing platform SeatGeek has added a conversational AI search feature to its marketplace. Ask SeatGeek, announced Wednesday (Aug. 26), lets fans describe what they’re looking for — the company used “popular outdoor concerts this week for under $100” as an example — and receive a detailed and tailored answer....

Artificial Intelligence
Robot Delivery Is Booming and Cities Want Their Cut
August 26, 2026

Delivery robots are moving past a simple question. Can they use sidewalks? Cities are now asking sharper ones: how many robots, how fast, and what a company should pay to operate them. Washington Caps New Robot Fleets at 25 Washington, D.C.’s transportation department, the District...

Artificial Intelligence
DeepSeek Looks to Raise $7 Billion as Revenues Jump Tenfold
August 26, 2026

Chinese artificial intelligence lab DeepSeek has seen its revenues jump by around tenfold since 2025, The Information reported Tuesday (Aug. 25), citing unnamed sources. The company generated roughly 475 million yuan (about $70.7 million) in revenue in the first seven months of this year, or...

Artificial Intelligence
Alibaba Targets Coding and Office Tasks With Low-Cost AI Model
August 26, 2026

Alibaba introduced Qwen3.8-Flash, a new artificial intelligence model designed to deliver cost efficiency, the company said in a Wednesday (Aug. 26) post on social platform X. ⚡Meet Qwen3.8-Flash, a multimodal MoE and an early preview of the Qwen4 architecture, now open-weight! The production version Qwen3.8-Flash...

Artificial Intelligence
Splitit CEO Says Payments Firms Must Build for AI, Not Just Use It
August 26, 2026

Watch more: What’s Next in Payments With Splitit’s Nandan Sheth For payments executives, artificial intelligence (AI) is quickly becoming less interesting as a productivity tool than as a competitive weapon. In conversation with PYMNTS for the August edition of the What’s Next in Payments series, “Only the Paranoid...

Artificial Intelligence
Oumi Want Every Enterprise to Build Its Own AI Brain
August 26, 2026

Oumi launched its Compounding AI Factory this month, a platform built to automate the development of specialized enterprise artificial intelligence models. Instead of assembling a team of machine learning engineers to build, evaluate and improve a model by hand, the company argues AI itself can...

Artificial Intelligence
SaaS Cashes In on Its Own Apocalypse
August 25, 2026

Artificial intelligence was supposed to shrink the software industry from both directions at once: fewer employees needed to run a SaaS company, and fewer customers willing to pay for one when they could build the tool themselves. The most recent earnings season from three of...

Artificial Intelligence
3M Uses AI to Tame Its 60,000-Product Portfolio
August 25, 2026

3M sells more than 60,000 products, spanning adhesives, abrasives, films, automotive materials, electronics and safety gear, so many that finding the right product has become its own obstacle to a sale. The company launched Ask 3M, an AI assistant that gives industrial customers direct, self-service...