Payment Methods

Walmart Green Dot Prepaid Card Users Can’t Get Their Money

In a slew of problems hitting Walmart Green Dot prepaid cardholders, many users were unable to access their cards in order to check existing balances or even withdraw the money that is tied to those cards.

As noted by American Banker earlier this week, social media blossomed in the wake of these issues, where some users said the outages had lasted several days.

Green Dot also said that it had run into some issues with its transaction processing partner, MasterCard Payment Transaction Services, with slowdowns being experienced across some systems, and that some balances were not accessible regardless of the conduit. They still could, said the firm, check up on the current account balances through text messages or mobile applications.

But, said Green Dot, in referring to fund access: “There is no impact to the ability to make purchases or get cash from ATMs.” Green Dot went on to state: “Reloads are all posting properly. We understand the important role we play in the daily financial lives of our loyal customers and apologize for any inconvenience this may cause.”

It was unknown just how many accounts may have been hurt by the tech disruption.

But, as has been noted, the complaints are echoing concerns of those who had problems late last year with the RushCard prepaid card. RushCard’s parent company, UniRush, has agreed to pay about $21 million to settle claims.

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New PYMNTS Report: Preventing Financial Crimes Playbook – July 2020 

Call it the great tug-of-war. Fraudsters are teaming up to form elaborate rings that work in sync to launch account takeovers. Chris Tremont, EVP at Radius Bank, tells PYMNTS that financial institutions (FIs) can beat such highly organized fraudsters at their own game. In the July 2020 Preventing Financial Crimes Playbook, Tremont lays out how.

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