Barclaycard and TouchBistro have teamed up for point-of-sale (POS) solutions meant to improve customers’ experience in U.K. restaurants, according to a release.
TouchBistro makes iPad-based POS systems that handle restaurant orders as well as payments and administrative tasks like staffing.
The new partnership integrates Barclaycard into the system and automates things like splitting the bill and calculating gratuity.
“We know that getting [the] customer experience right is vital for a restaurant to build loyalty among its clientele,” said Nicole Olbe, managing director of partnerships at Barclaycard Payment Solutions. “Our new agreement with TouchBistro will help hospitality outlets streamline their processes, thereby driving revenue and allowing wait staff to spend more time with their customers. In turn, this allows diners to benefit from an improved customer experience.”
Research from Barclaycard shows that half of consumers who eat out at restaurants prefer the bill to be split for them.
“TouchBistro is committed to helping restaurants and pubs increase efficiency and improve the customer experience with advanced technology designed specifically for the unique workflows of the busy food service and beverage industry,” said Alex Barrotti, CEO and founder of TouchBistro. “Barclaycard shares this commitment. Our new partnership will offer U.K. restaurants and pubs a modern solution that helps streamline processes to enhance customer engagement and grow revenues.”
In 2018, TouchBistro introduced another initiative: TouchBistro Payments powered by WePay.
“With TouchBistro Payments powered by WePay, our restaurants will onboard instantly, so they can start taking payments the moment they unbox TouchBistro,” said Alex Barrotti, founder and CEO of TouchBistro, at the time. “Both restaurant owners and customers will experience easier payment processing with the new mobile EMV-compliant payment device for digital, credit and debit card transactions.”
Because of the partnership, TouchBistro was able to market its POS solution on Chase.com and other channels.
“TouchBistro shares our mission to take the pain out of payments for business owners, and we’re super excited to help make life easier for restaurants and their guests every day,” said Bill Clerico, co-founder and CEO of WePay. “And with the scale of Chase behind us, TouchBistro Payments has amazing potential for long-term growth.”
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