With today’s fast-paced consumers using smart devices to provide instantaneous access to products and services, it’s only natural for retailers to follow suit.
While some retailers may plan to partner with technology vendors to help benefit various facets of their physical stores, there’s a growing need to transform retail point-of-sale (POS) systems to compete with the eCommerce arena.
One retailer that’s looking to provide more flexibility in its operations to fit today’s consumer needs is Nordstrom. It announced this week the decision to move its POS system to the cloud via a partnership with Infor. With this new capability, the retail giant will be able to provide a consistent experience to consumers across its multiple locations.
Through this partnership and cloud integration of its POS system, Nordstrom will do more than just provide better serve its customers through more personalized experiences. It will connect its back-office systems with commerce platforms that help analyze various pieces of data to help boost overall company performance.
Without a system like this in place, retailers likely wouldn’t have the power to grow with the ever-expanding eCommerce economy that’s knocking quite hard on brick-and-mortar’s doors. In building out this type of system, Nordstrom is preparing itself for the future agility.
Nordstrom’s CIO, Dan Little, commented to Chain Store Age about this announcement and how Infor’s cloud platform will help propel the company forward. He said, ”It’s crucial that we have the right technology in place today and in the future to improve our customer experience. We’re excited to move forward with Infor’s cloud-based platform as it aligns well with our current needs and is an adaptable platform that can continue to evolve to better serve customers.”