Amazon Rolls Out In-Car Delivery

Amazon In-Car Delivery

Months after delivering packages inside customers’ homes, Amazon begins delivering purchases inside customers’ cars.  The free service is only available to Prime members in certain cities and vehicles, CNBC reported.

“Amazon Key In-Car Delivery supports most 2015 model year or newer Chevrolet, Buick, GMC, Cadillac and Volvo vehicles with an active connected car service plan such as OnStar or Volvo On Call,” the retailer wrote on its website.

To receive in-car delivery, Prime members register their eligible vehicle with Amazon and then complete the normal checkout process with the eCommerce retailer. They then park their car at a predetermined delivery address on the arranged date. When a delivery driver arrives at a vehicle, he or she unlocks the car, puts the deliveries inside and locks it.

The news comes months after Amazon’s November launch of Amazon Key, a service for Amazon Prime subscribers that facilitates unattended in-home deliveries.

“Amazon Key gives customers peace of mind knowing their orders have been safely delivered to their homes and are waiting for them when they walk through their doors,” Peter Larsen, VP of Delivery Technology at Amazon, said ahead of the product’s launch. “Now, Prime members can select in-home delivery and conveniently see their packages being delivered right from their mobile phones.”

Amazon Key launched alongside the Amazon Cloud Cam, which the company revealed in another press release. The Amazon Key In-Home Kit includes Amazon Cloud Cam and a smart lock. With the Cam, users are able to monitor in-home deliveries through the Amazon Key app on their phones or through other compatible devices.

The company recently expanded upon its Amazon Key service by rolling out smart entry upgrades to all customers nationwide, such as keyless entry, remote lock and unlock and guest access. The eCommerce retailer has also added exit and entry clips for guests, friends and family, so customers can see when someone enters or leaves their homes, Amazon said in a statement.



The PYMNTS Cross-Border Merchant Friction Index analyzes the key friction points experienced by consumers browsing, shopping and paying for purchases on international eCommerce sites. PYMNTS examined the checkout processes of 266 B2B and B2C eCommerce sites across 12 industries and operating from locations across Europe and the United States to provide a comprehensive overview of their checkout offerings.