April 10, 2017
Transcepta Ramps Up AI In eProcurement
Transcepta, a procure-to-pay platform, is ramping up its use of artificial intelligence (AI), the company said late last week. In an announcement, the company said its leveraging of AI and predictive...
April 07, 2017
Facebook Uses AI To Tell Users What To Buy, How...
As the IoT arena moves forward, companies will be using more of that collected data to provide a more tailored experience. Facebook’s got a new recommendation feature that may be...
April 06, 2017
Data Enablers: Calabrio’s Customer Engagement Revolution
In order to meet the ever-changing needs of their customers, online retailers have to have the ability to create a great customer experience. As consumers continue to interact with brands...
April 06, 2017
Wells Fargo Identifies Fraud, Aggressive Tactics In Credit Card Processing...
Wells Fargo has reportedly overhauled the credit card processing business due to an internal inquiry that found some of its employees were falsely reporting customers’ sales and steered small businesses...
April 05, 2017
NEW REPORT: What Y2K Fizzle Can Remind Banks About Same...
Faster payment solutions are continuing their rise and are promising to change the way banks and other financial institutions conduct business. But as the exchange of money gets faster, the...
April 04, 2017
Car Commerce Tracker: Investment Activity
As the consumer and financial world learns more of its connected car future, tech and automotive companies are forming new partnerships and upping investments to secure their share of projected...
April 04, 2017
Chatbot Tracker: Chatbot Revenue On The Rise
Since Facebook announced its decision to partner up with companies to create custom chatbots last April at its F8 event, businesses have slowly started to embrace the ultra convenient way...
April 04, 2017
Accenture Completes Acquisition Of iDefense; Gives Clients Better Security Tools
Accenture announced Monday (April 3) that it has completed its acquisition of the iDefense Security Intelligence Services business from VeriSign. In a press release, Accenture said iDefense is one of the world’s first...
April 01, 2017
Alexa Achieves Self-Awareness After Rebrand Attempt
Many in the tech world expected this day would come — though few expected that artificial intelligence would become self-aware so soon or quite in this way. In a stunning...
Generative AI’s use in the telecommunications industry is increasing, with 87% of telecom executives seeing its potential to enhance customer relations and experience, but 68% of telecoms also admit they are insufficiently addressing the risks associated with the technology. The latest edition of the “Generative AI Tracker®,” a collaboration with AI-ID, examines why three-quarters of telecoms see a need to do more to combat AI fraudsters, underscoring the tension between innovation and robust security.
Although authorized party fraud accounts for only 37% of FIs’ fraud losses in dollars, these types of attacks are the most likely to impact customer satisfaction and retention — something FIs cannot overlook. PYMNTS Intelligence’s latest 29-page report, “Leveraging AI and ML to Thwart Scammers,” a collaboration with Hawk, contains 8 charts of proprietary data examining the role of ML and AI to help keep fraudsters from getting the upper hand