Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Finance Embraces Gen AI but Stops Short of Autonomous Cash Management
October 21, 2026

Finance departments have moved quickly to put generative artificial intelligence to work. They’ve been far more cautious about letting AI act on its own. Generative AI use for cash flow management jumped from 16% in 2025 to 80% in 2026, according to PYMNTS Intelligence’s “Time...

Artificial Intelligence
The Agentic Edge: Who Has It and How to Get It
October 21, 2026

Remember travel agents? Not the AI kind. The real people kind. For anyone under the age of 30, here’s how it worked. You walked into a little storefront with a poster of a Caribbean island in the window and sat across the desk from someone...

Artificial Intelligence
25% of Card Replacement Calls Point to an AI Opportunity
October 21, 2026

A replacement card could give issuers a practical way to turn artificial intelligence (AI) investment into faster service and fewer customer calls. That opportunity anchors the third key finding in “Why Modern Issuing Platforms Will Determine Which AI Strategies Succeed,” a PYMNTS Intelligence report in...

Artificial Intelligence
Otter Secures $320 Million to Turn AI Notetaker Into Enterprise Knowledge Engine
October 20, 2026

Otter.ai secured $320 million in growth financing from General Catalyst’s Customer Value Fund (CVF) to accelerate the growth of its artificial intelligence notetaker and conversational knowledge platform, the company said in a Tuesday (Oct. 20) press release. Otter will invest the new financing in its...

Artificial Intelligence
Nestlé Hands Its Overdue Invoices to SAP’s AI Agents
October 20, 2026

A company the size of Nestlé cannot chase every late invoice at once. Collections teams have limited time, so the order of the calls matters. Nestlé is turning to artificial intelligence agents inside its new SAP finance system to prioritize overdue invoices and tell collectors...

Artificial Intelligence
Meta’s Muse Reaches 10 Million Downloads Faster Than ChatGPT
October 20, 2026

Meta’s personal artificial intelligence assistant Muse was downloaded more than 10 million times in the United States and Canada during the first 35 days it was available, digital market insights platform Sensor Tower said in a Monday (Oct. 19) post on LinkedIn. In terms of...

Artificial Intelligence
AI Labs Pay Lawyers $400 an Hour to Train Models
October 20, 2026

A civil rights attorney can now earn $400 an hour with no client involved. Recruiters are advertising that rate for attorneys, $170 an hour for condensed matter physics experts and up to $120 for software engineers, all to “help train next-generation AI systems,” Bloomberg reported....

Artificial Intelligence
DeepSeek Open Sources Inference Tech to Lower AI Costs
October 20, 2026

DeepSeek has made its in-house inference framework, DeepInfer, fully open source, saying this will help make artificial intelligence more affordable. DeepInfer powers the company’s DeepSeek-V4.1-Flash model at scale with high throughput and low latency, DeepSeek said in a Tuesday (Oct. 20) post on X. “We’re...

Artificial Intelligence
Robot Arms Finally Crack the Meal Assembly Line
October 20, 2026

For a long time, robots made little economic sense for food manufacturers juggling many recipes, each with its own mix of ingredients. Chef Robotics, a San Francisco startup that sells artificial intelligence (AI)-guided robot arms to food plants, now says its robots have handled more...