Artificial Intelligence

PYMNTS covers artificial intelligence as it transforms payments, commerce and financial services, from generative AI and agentic commerce to fraud detection, underwriting and customer engagement. Our reporting pairs breaking news with proprietary data and expert analysis to examine how AI is reshaping business models, operational efficiency and competitive dynamics across the connected economy.
Artificial Intelligence
Grab Says AI Helps Company Move Items 30% Faster
August 04, 2026

Singapore-based ride-hailing/delivery platform Grab is touting its artificial intelligence (AI) use amid increasing revenues. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By...

Artificial Intelligence
AI Voice Agents Take Over the Retail Sales Floor
August 03, 2026

Retail spent two years bolting chatbots onto websites that could field a shopper’s specific questions but never close a sale. Voice agents built on models like OpenAI’s GPT-Realtime are changing that, holding real sales conversations, asking the same probing questions a floor associate would and...

Artificial Intelligence
AI Turns Entertainment Into a Product of One
August 03, 2026

For years, personalization in entertainment meant pointing viewers to the best existing option. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today....

Artificial Intelligence
Actualyze AI Raises $7 Million for Platform For Governing AI
August 03, 2026

Actualyze AI has raised $7 million for its self-named platform designed for enterprise artificial intelligence (AI) usage. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our...

Artificial Intelligence
OpenAI Offers ChatGPT Go to Revolut Retail Customers
August 03, 2026

U.K.-based FinTech Revolut has teamed with OpenAI to offer ChatGPT Go to its retail customers. Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing...

Artificial Intelligence
Plaid Gives Sierra’s AI Agents Live Access to Bank Accounts
August 03, 2026

A customer asks an artificial intelligence agent for help refinancing a loan. The agent walks through the options, then stalls the moment it needs real financial data. Sierra and Plaid built an integration to close that gap: Sierra’s AI agents can now request permission to...

Artificial Intelligence
White House to Present AI Oversight Framework to Tech Giants Tuesday
August 03, 2026

The White House has invited representatives from Anthropic, Google, OpenAI and other major tech companies to a Tuesday (Aug. 4) meeting to review an artificial intelligence oversight framework, The Information reported Monday (Aug. 3). Get the Full Story Complete the form to unlock this article...

Artificial Intelligence
EU AI Act Transparency Rules Put Financial Institutions on Compliance Front Line
August 03, 2026

The European Union’s landmark AI Act entered a new phase on Sunday (Aug. 2) as the regulation’s transparency provisions became enforceable. With that step, the compliance burden shifts from artificial intelligence (AI) developers alone to banks, insurers, payments companies and other financial institutions deploying customer-facing...

Artificial Intelligence
Gradium CEO Says Voice AI Must Understand, Not Just Transcribe the Words
August 03, 2026

Watch more: Monday Conversation With Gradium’s Neil Zeghidour Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required. yesSubscribe to our daily newsletter, PYMNTS Today. By completing this form, you...