Traditional FIs Fight Digital Alternatives For Consumer Trust

Consumers Sick of Scattered Payments Credentials — and They Want Banks to Help The idea of a payments vault seems to be one that consumers are warming to — at least that’s what 2,313 U.S. consumers said in a January 2023 survey asking about their experiences with credentials vaults. The reason? Too many stored credentials all over the web they worry aren’t secure. Read PYMNTS’ latest report, “Consumer Interest in Credentials Vaults: Traditional FIs Fight Digital Alternatives for Consumer Trust” to learn more.
Inside the March Report
  • 45%: Portion of consumers who would trust their primary bank the most to administer a payment credentials vault
  • 49%: Share of consumers who would trust PayPal to administer a payment credentials vault
  • 46%: Portion of consumers who use stored payment credentials for 75% or more of their subscription payments or when shopping online that are highly interested in credentials vaults

PYMNTS Reports

Focus on Europe
How Consumers Want to Live in the Voice Economy
Changes in Grocery Shopping Habits and Perception
Streamlining Bill Payment: How Frictionless Experiences Drive Customer Engagement
Online Sellers: The Future Is Multichannel
The Benefits Of Membership: Mass Retailers And Subscription
Digital Care Connection: How Telehealth And Digital Payments Can Expand Mental Healthcare Access
Mass Payments
Inspiring Trust In The New Digital Economy
AskPYMNTS: What Is A Bank? What U.S. Consumers Think About The Key Issues Driving The Connected Economy
VIRTUAL REALITY IN RETAIL
ENTERPRISE RETAIL GROCERY
Connected Consumer