Digital Care Connection: How Telehealth And Digital Payments Can Expand Mental Healthcare Access

Digital, Flexible Payment Plans Key to Expanded Behavioral Healthcare Access

Sixty percent of U.S. consumers who sought behavioral healthcare services last year did so digitally, underscoring the need for digital payment options in the space. The PYMNTS’ Digital Care Connection Playbook reports findings from a study of 3,500 consumers that shows the relationship between greater access to payment plans and online billing solutions and access to behavioral telehealth services.

Inside the March Playbook
  • 21%: Portion of U.S. patients who sought mental healthcare services in the past year
  • 64%: Share of patients who saw behavioral health specialists in the past year and could not receive or were unsure they could receive a cost estimate
  • 15%: Segment of consumers who are at least “somewhat” interested in using payment plans or third-party financing options for healthcare in the future