Streamlining Bill Payment: How Frictionless Experiences Drive Customer Engagement
Half Of Consumers Would Switch Providers for Better Bill Payment Experience
A little bit of digital goes a long way. A new PYMNTS survey of nearly 2,913 consumers reveals the growing importance of a digital experience when consumers pay their preferred service providers and the impact that a friction-free payments experiences has on customer loyalty.
Inside the May Report
- 85%: Share of all recurring monthly bills consumers pay digitally
- 40%: Portion of respondents who say they are “very” or “extremely” interested in an improved billing experience
- 39%: Share of consumers who use automatic payment at due date to pay recurring monthly bills
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