Connected Consumer
Consumers value payments choice and other features that make shopping and buying easier across channels, with seven in 10 respondents telling PYMNTS they would choose a particular merchant if it offered meaningful versions of these experiences. Find out how to make the connection.
A PYMNTS Special Report
Inside the February Playbook
- 19.3: Average number of purchases millennials make every year
- 25 percent: Share of bridge millennials buying online who prefer Amazon
- 50 percent: Portion of consumers who prefer omnichannel shopping experiences
PYMNTS Special Reports
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Holiday Retail’s AI Test Starts With Who Gets to Hit Buy
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Will the 2026 Shopping Season Go Agentic?
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How Consumers Decide Which Credit Card to Pay With
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Workers Say Fears About GenAI Taking Their Jobs is Overblown
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The State of Fraud and Financial Crime in the U.S. – November 2024
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GenAI and Voice Assistants: Adoption and Trust Across Generations
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New Data: Defining the New Buy Now, Pay Later Consumer
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Vacation Multiplication: Americans Opt for Quantity Over Quality in Summer Travel
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Despite Optimism in NY Fed Survey, 83% of Consumers Express Concerns About Economic Outlook
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Focus on Europe
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How Consumers Want to Live in the Voice Economy
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Traditional FIs Fight Digital Alternatives For Consumer Trust
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Changes in Grocery Shopping Habits and Perception
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Streamlining Bill Payment: How Frictionless Experiences Drive Customer Engagement
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Online Sellers: The Future Is Multichannel
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The Benefits Of Membership: Mass Retailers And Subscription
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Digital Care Connection: How Telehealth And Digital Payments Can Expand Mental Healthcare Access
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Mass Payments
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Inspiring Trust In The New Digital Economy
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AskPYMNTS: What Is A Bank? What U.S. Consumers Think About The Key Issues Driving The Connected Economy
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VIRTUAL REALITY IN RETAIL
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ENTERPRISE RETAIL GROCERY