AskPYMNTS: What Is A Bank? What U.S. Consumers Think About The Key Issues Driving The Connected Economy

This study explores consumer perceptions and sentiments around various types of financial institutions — including legacy banks, challengers and credit unions — as well as the forming universe of new FinTech players, revealing consumer preferences for certain FIs and their reasoning.

Inside the March study
  • 34.2 percent: Share of consumers who would be “very” or “extremely” likely to use or already use bank-like services from PayPal
  • 11.1 percent: Portion of digital bank customers who say ATM services are the most important services banks can provide
  • 70.9 percent: Share of national bank customers who believe banks must provide loans