The AskPYMNTS: What Is A Bank? edition surveys 1,278 U.S. consumers to better understand their views on which institutions qualify as traditional “banks,” the types of financial services consumers expect such institutions to offer and which of those services they actually use.

Inside the March study:

  • 34.2 percent: Share of consumers who would be “very” or “extremely” likely to use or already use bank-like services from PayPal
  • 11.1 percent: Portion of digital bank customers who say ATM services are the most important services banks can provide
  • 70.9 percent: Share of national bank customers who believe banks must provide loans