AskPYMNTS: What Is A Bank? What U.S. Consumers Think About The Key Issues Driving The Connected Economy

This study explores consumer perceptions and sentiments around various types of financial institutions — including legacy banks, challengers and credit unions — as well as the forming universe of new FinTech players, revealing consumer preferences for certain FIs and their reasoning.
Inside the March study
  • 34.2 percent: Share of consumers who would be “very” or “extremely” likely to use or already use bank-like services from PayPal
  • 11.1 percent: Portion of digital bank customers who say ATM services are the most important services banks can provide
  • 70.9 percent: Share of national bank customers who believe banks must provide loans

PYMNTS Reports

Focus on Europe
How Consumers Want to Live in the Voice Economy
Traditional FIs Fight Digital Alternatives For Consumer Trust
Changes in Grocery Shopping Habits and Perception
Streamlining Bill Payment: How Frictionless Experiences Drive Customer Engagement
Online Sellers: The Future Is Multichannel
The Benefits Of Membership: Mass Retailers And Subscription
Digital Care Connection: How Telehealth And Digital Payments Can Expand Mental Healthcare Access
Mass Payments
Inspiring Trust In The New Digital Economy
VIRTUAL REALITY IN RETAIL
ENTERPRISE RETAIL GROCERY
Connected Consumer