Streamlining Bill Payment: How Frictionless Experiences Drive Customer Engagement

Half Of Consumers Would Switch Providers for Better Bill Payment Experience A little bit of digital goes a long way. A new PYMNTS survey of nearly 2,913 consumers reveals the growing importance of a digital experience when consumers pay their preferred service providers and the impact that a friction-free payments experiences has on customer loyalty.
Inside the May Report
  • 85%: Share of all recurring monthly bills consumers pay digitally
  • 40%: Portion of respondents who say they are “very” or “extremely” interested in an improved billing experience
  • 39%: Share of consumers who use automatic payment at due date to pay recurring monthly bills