customer loyalty

Checkout Experience Decisive in Turning Deal-Seekers into Loyal Customers
Checkout Experience Decisive in Turning Deal-Seekers into Loyal Customers
September 26, 2022  |  Consumer Insights

When is a great deal not great enough? When a consumer’s preferred merchant offers a seamless checkout experience that’s too satisfying and reliable to give...

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B2B Marketplaces Offer Buyers Trust, Transparency — and Relief from Tedium
B2B Marketplaces Offer Buyers Trust, Transparency — and Relief from Tedium
August 25, 2022  |  Supply Chain

When Shep Hickey was on the buy side of the steel business, the biggest frustration he had was busyness. Get the Full Story Complete the...

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Convenience Stores Use Rewards to Drive Restaurant, Grocery and Fuel Sales
Convenience Stores Use Rewards to Drive Restaurant, Grocery and Fuel Sales
August 22, 2022  |  Retail

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New Report: Product Bundles Strengthen Ties With Banks’ Most Profitable Customers
New Report: Product Bundles Strengthen Ties With Banks’ Most Profitable Customers
August 12, 2022  |  Credit Cards

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Joe & the Juice: Diners Going Extra Mile for Favorite Brands
Joe & the Juice: Diners Going Extra Mile for Favorite Brands
August 05, 2022  |  Restaurant innovation

As restaurant customers’ interactions with brands increasingly take place in the digital world, the factors that consumers consider when deciding between eateries are shifting. To...

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Sky-High Grocery Prices Strain Customer Loyalty
Sky-High Grocery Prices Strain Customer Loyalty
July 27, 2022  |  Economy

As food prices continue to inflate in the double digits year over year, customers of all income brackets are considering switching to lower-priced alternatives to...

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Bitcoin Buyers Are Bailing, but Crypto Rewards Haven’t Lost Appeal
Bitcoin Buyers Are Bailing, but Crypto Rewards Haven’t Lost Appeal
June 22, 2022  |  Cryptocurrency

There’s been a narrative in the crypto press this week that despite the crashing price of bitcoin and signs that large and institutional investors are...

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BNPL Transparency May Be the Missing Link to Customer Loyalty
BNPL Transparency May Be the Missing Link to Customer Loyalty
June 10, 2022  |  BNPL

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Domino’s, Sonic, Other Brands Launch Deals to Woo Inflation-Concerned Consumers
Domino’s, Sonic, Other Brands Launch Deals to Woo Inflation-Concerned Consumers
June 07, 2022  |  Retail

As restaurants note inflation’s impact on consumer behaviors, with rising prices threatening customer loyalty, some major brands are addressing the challenge by leaning into it,...

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