customer loyalty

Trust, Choice and Convenience Are the New Glue of Customer Loyalty
Trust, Choice and Convenience Are the New Glue of Customer Loyalty
May 17, 2022  |  Commerce Connected

Customer acquisition costs aren’t less costly, and consumers have a universe of choices at their fingertips now. It’s time for businesses and consumers to get...

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80% of Shoppers Prefer to Buy Groceries, Pharmaceutical Products in Physical Stores
80% of Shoppers Prefer to Buy Groceries, Pharmaceutical Products in Physical Stores
January 25, 2022  |  Retail

About eight out of 10 shoppers prefer to purchase grocery products and pharmaceutical products in physical stores, according to “Decoding Consumer Affinity,” a PYMNTS and Toshiba...

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Report: Thirty-Five Percent of Consumers Will Switch Grocers, Pharmacies for Better Digital Features
Report: Thirty-Five Percent of Consumers Will Switch Grocers, Pharmacies for Better Digital Features
January 18, 2022  |  Merchant Innovation

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Brightloom CEO Says Smart Segmentation Can Boost Restaurants’ ‘Most Important KPI’
Brightloom CEO Says Smart Segmentation Can Boost Restaurants’ ‘Most Important KPI’
July 15, 2021  |  Restaurant innovation

For all restaurants, recovery from the devastating effects of the COVID-19 pandemic has been an uphill battle. However, not every restaurant’s hill has been equally...

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Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
July 09, 2021  |  Subscription Commerce

Six, 20-pound bags of food stacked up in the corner don’t have to mean that the owner has a lot of dogs. More likely, it’s...

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Subscription Commerce Companies Embrace New Loyalty Paradigm
Subscription Commerce Companies Embrace New Loyalty Paradigm
May 17, 2021  |  Subscription Commerce

There seems to be a subscription for everything these days — essential items, entertainment, clothing, groceries, snack foods, pet supplies, the list goes on and...

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Subscription Payment Options Drive Customer Acquisition, But Too Many Drive Them Away
Subscription Payment Options Drive Customer Acquisition, But Too Many Drive Them Away
January 06, 2021  |  Subscriptions

At a time when merchants are embracing an array of payment options to reduce friction and meet customers where they want to be, when it...

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On The Agenda: Five Things Retailers Can Do To Drive Conversions This Holiday Season
On The Agenda: Five Things Retailers Can Do To Drive Conversions This Holiday Season
November 24, 2020  |  Retail

The holiday shopping season isn’t just going to be very different than any that have come before it. In some ways, it already is. For...

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What Digital Banks Are Doing Right
What Digital Banks Are Doing Right
August 04, 2020  |  Digital-First Banking

The past several years have been good times for digital banking players popping up to challenge traditional brick-and-mortar financial institutions for market share, but recent...

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