customer loyalty

Trust, Choice and Convenience Are the New Glue of Customer Loyalty

Trust, Choice and Convenience Are the New Glue of Customer Loyalty
Trust, Choice and Convenience Are the New Glue of Customer Loyalty
May 17, 2022  |  Commerce Connected

Customer acquisition costs aren’t less costly, and consumers have a universe of choices at their fingertips now. It’s time for businesses and consumers to get...

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80% of Shoppers Prefer to Buy Groceries, Pharmaceutical Products in Physical Stores
80% of Shoppers Prefer to Buy Groceries, Pharmaceutical Products in Physical Stores
January 25, 2022  |  Retail

About eight out of 10 shoppers prefer to purchase grocery products and pharmaceutical products in physical stores, according to “Decoding Consumer Affinity,” a PYMNTS and Toshiba...

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Report: Thirty-Five Percent of Consumers Will Switch Grocers, Pharmacies for Better Digital Features
Report: Thirty-Five Percent of Consumers Will Switch Grocers, Pharmacies for Better Digital Features
January 18, 2022  |  Merchant Innovation

Get the Full Story Complete the form to unlock this article and enjoy unlimited free access to all PYMNTS content — no additional logins required....

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Brightloom CEO Says Smart Segmentation Can Boost Restaurants’ ‘Most Important KPI’
Brightloom CEO Says Smart Segmentation Can Boost Restaurants’ ‘Most Important KPI’
July 15, 2021  |  Restaurant innovation

For all restaurants, recovery from the devastating effects of the COVID-19 pandemic has been an uphill battle. However, not every restaurant’s hill has been equally...

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Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
Using Data To ‘Take The Handcuffs’ Off Auto-Refill Subscriptions For Consumers
July 09, 2021  |  Subscription Commerce

Six, 20-pound bags of food stacked up in the corner don’t have to mean that the owner has a lot of dogs. More likely, it’s...

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Subscription Commerce Companies Embrace New Loyalty Paradigm
Subscription Commerce Companies Embrace New Loyalty Paradigm
May 17, 2021  |  Subscription Commerce

There seems to be a subscription for everything these days — essential items, entertainment, clothing, groceries, snack foods, pet supplies, the list goes on and...

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Subscription Payment Options Drive Customer Acquisition, But Too Many Drive Them Away
Subscription Payment Options Drive Customer Acquisition, But Too Many Drive Them Away
January 06, 2021  |  Subscriptions

At a time when merchants are embracing an array of payment options to reduce friction and meet customers where they want to be, when it...

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On The Agenda: Five Things Retailers Can Do To Drive Conversions This Holiday Season
On The Agenda: Five Things Retailers Can Do To Drive Conversions This Holiday Season
November 24, 2020  |  Retail

The holiday shopping season isn’t just going to be very different than any that have come before it. In some ways, it already is. For...

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What Digital Banks Are Doing Right
What Digital Banks Are Doing Right
August 04, 2020  |  Digital-First Banking

The past several years have been good times for digital banking players popping up to challenge traditional brick-and-mortar financial institutions for market share, but recent...

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