PYMNTS eBook

Lean Into, Look and Listen to Your Customers Before Taking a Product Leap

Lean Into, Look and Listen to Your Customers Before Taking a Product Leap
Lean Into, Look and Listen to Your Customers Before Taking a Product Leap
May 08, 2025  |  Opinion

Product innovation comes from “Aha!” moments in customer conversations, North SVP of Product Preet Patel writes in a new PYMNTS eBook, “The Listening Economy: How...

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How Payments Companies Are Making the Personal Touch Pay Off
How Payments Companies Are Making the Personal Touch Pay Off
May 07, 2025  |  Opinion

A personal touch pays dividends in customer loyalty, Maverick Payments VP, Client Services Maria Mejia writes in a new PYMNTS eBook, “The Listening Economy: How...

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The Other Reason That Businesses Need to Know Their Customer
The Other Reason That Businesses Need to Know Their Customer
May 06, 2025  |  Opinion

Understanding a customer’s business inspires proactive solutions, Marqeta Head of Global Strategic Partnerships Anat Hoida writes in a new PYMNTS eBook, “The Listening Economy: How...

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Arculus CPO Sees ‘Fundamental Shift’ in Payments Landscape
Arculus CPO Sees ‘Fundamental Shift’ in Payments Landscape
May 05, 2025  |  Opinion

Insights come from listening to customers, CompoSecure/Arculus Chief Product and Innovation Officer Dr. Adam Lowe writes in a new PYMNTS eBook, “The Listening Economy: How...

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Flipping the Script: How Smart Companies Turn Payouts Into Profits
Flipping the Script: How Smart Companies Turn Payouts Into Profits
May 02, 2025  |  Opinion

With embedded banking plus issuing, companies can gain revenue from payouts, Ingo Payments SVP, Strategic Partnerships Jon Gaskell writes in a new PYMNTS eBook, “The Listening...

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FIS: ‘Show-Tell-Show’ Approach Bolsters FinTech Client Success
FIS: ‘Show-Tell-Show’ Approach Bolsters FinTech Client Success
May 01, 2025  |  Opinion

Fostering a collaborative environment is key in helping clients meet challenges, FIS Vice President, Customer Success Meghan Oakes writes in a new PYMNTS eBook, “The...

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Trust-Based Partnerships Are the New Currency of Success
Trust-Based Partnerships Are the New Currency of Success
April 30, 2025  |  Opinion

Trust elevates client relationships into strategic partnerships, Coupa Chief Customer Officer John Frank writes in a new PYMNTS eBook, “The Listening Economy: How Customer Conversations...

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How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
How an ‘Ears First’ Strategy Turns Conversations Into Client Outcomes
April 29, 2025  |  Opinion

An “ears first” approach to customer conversations yields insights, Boost Payment Solutions Head of Product and Commercialization Zachary Held writes in a new PYMNTS eBook,...

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Visa Leverages the Listening Economy to Solve Customer Pain Points
Visa Leverages the Listening Economy to Solve Customer Pain Points
April 28, 2025  |  Opinion

Empathy combined with creativity leads to products that help clients unlock their potential, Visa Global Head of Acceptance Solutions Rob Cameron writes in a new...

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