PYMNTS Study

Restaurants Fight Back Against Aggregators With Promotions and Loyalty Programs
Restaurants Fight Back Against Aggregators With Promotions and Loyalty Programs
November 24, 2021  |  Aggregators

Building lasting relationships with customers has always been a top priority for restaurants, with repeat customers — especially those primed to spend large amounts on...

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Consumer Satisfaction With Online Merchants Directly Linked to Availability of Free Shipping
Consumer Satisfaction With Online Merchants Directly Linked to Availability of Free Shipping
November 23, 2021  |  eCommerce

Merchants have reduced the availability of some online shopping features for customers this year — particularly free shipping — and this left some consumers completing...

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US Consumers’ Savings Dip from Pandemic-Era Highs
US Consumers’ Savings Dip from Pandemic-Era Highs
November 23, 2021  |  Consumer Finance

Headlines show the employment picture is brightening a bit, economies are reopening … and perhaps, just perhaps, U.S. households are feeling more sanguine about their...

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Only 9% of Consumers Are Comfortable Connecting Bank Accounts to Third-Party Apps
Only 9% of Consumers Are Comfortable Connecting Bank Accounts to Third-Party Apps
November 22, 2021  |  Safety and Security

Consumers crave the convenience of the connected economy, but they still want the security of knowing that their money is safe if they share their...

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46% of Firms Using ACH for More B2B Payments Amid Pandemic
46% of Firms Using ACH for More B2B Payments Amid Pandemic
November 22, 2021  |  B2B Payments

Many chief financial officers (CFOs) have not only helped their organizations weather the storm financially since the pandemic but have also implemented digital innovations that...

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Merchants Lose 2% of Sales Every Year to Return and Promotion Policy Abuse
Merchants Lose 2% of Sales Every Year to Return and Promotion Policy Abuse
November 22, 2021  |  Retail

Policy abuse can cause retailers to lose more than 2% of their revenue each year, and yet only 46% of firms use internal technology to...

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Consumers Ready To Look Past Passwords To Keep Digital Bank Accounts Secure
Consumers Ready To Look Past Passwords To Keep Digital Bank Accounts Secure
November 22, 2021  |  Authentication

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Only 10% of Banks Support Crypto — Usually Bitcoin — for Cross-Border Deals
Only 10% of Banks Support Crypto — Usually Bitcoin — for Cross-Border Deals
November 19, 2021  |  Cryptocurrency

Despite the availability of new payment options, many financial institutions (FIs) lag behind marketplace interest in cross-border payments innovations, especially when providing B2B access to...

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Study: Nearly Half of US Consumers Are Already Holiday Shopping
Study: Nearly Half of US Consumers Are Already Holiday Shopping
November 19, 2021  |  Retail

Santa has yet to ride down 34th Street in the Macy’s Thanksgiving Day Parade and the turkey has yet to be carved, but nearly 50%...

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