PYMNTS Study

Good Customers Gone Bad — Retailers Lose $89B Annually to Return Policy and Promotions Abuse

Good Customers Gone Bad — Retailers Lose $89B Annually to Return Policy and Promotions Abuse
Good Customers Gone Bad — Retailers Lose $89B Annually to Return Policy and Promotions Abuse
November 03, 2021  |  Fraud Prevention

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80% of Consumers Now Have at Least One Subscription but Declined Payments Are Predominant Threat
80% of Consumers Now Have at Least One Subscription but Declined Payments Are Predominant Threat
November 02, 2021  |  Subscriptions

By most accounts, the consumer love affair with retail subscription services has never been stronger, and yet a simple erroneous payment decline can seriously test...

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New Study: 182M Consumers Now Use Digital Channels to Shop and Pay for Food
New Study: 182M Consumers Now Use Digital Channels to Shop and Pay for Food
November 02, 2021  |  Mobile Commerce

From robotic delivery to voice-based ordering and payment, the food sector continues to ride a wave of digital innovation that touches many aspects of grocery...

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New Data: 42% of US Consumers Worry About Security of Bank Account Credentials Shared with Third Parties
New Data: 42% of US Consumers Worry About Security of Bank Account Credentials Shared with...
November 02, 2021  |  Banking

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89% of Mid-Sized Merchants Offer Guarantees and Refunds, Matching Larger Rivals Online
89% of Mid-Sized Merchants Offer Guarantees and Refunds, Matching Larger Rivals Online
November 01, 2021  |  eCommerce

Increasingly, in the midst of the pandemic and looking beyond COVID-19, consumers are interacting more than ever before across a string of digital touchpoints in...

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New Study: Understanding Consumer Desire for Product Protection and Extended Warranties
New Study: Understanding Consumer Desire for Product Protection and Extended Warranties
November 01, 2021  |  Retail

Ask more than 2,500 U.S. consumers what they want from product protection offerings like extended warranties, and you’ll find the psychology of value driving a...

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Report: End of Pandemic Could Kick-Off Spending Spree For Paycheck-to-Paycheck Consumers
Report: End of Pandemic Could Kick-Off Spending Spree For Paycheck-to-Paycheck Consumers
November 01, 2021  |  Consumer Finance

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90% Of Consumers Say Digital Connectivity Has Brought Positive Benefits
90% Of Consumers Say Digital Connectivity Has Brought Positive Benefits
November 01, 2021  |  Connected Economy

The embrace of digital tech and the use of different tools runs wide and deep in our lives, with PYMNTS’ survey of over 15,000 U.S....

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New Data Show 2021 Holiday Spend Depends on Availability, Ease and Satisfaction
New Data Show 2021 Holiday Spend Depends on Availability, Ease and Satisfaction
October 29, 2021  |  Retail

Will we hear cash registers ringing along with sleigh bells this December? Yes and no. New research and retail outlooks see a decidedly digital holiday...

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