More CU Members Would Rather Switch Than Fight Over Digital Payment Services
Credit unions’ mission-driven, customer-centric reputations were once enough to ensure survival, but members have spoken: Without access to cutting-edge payment options and other digital conveniences, they might take their business elsewhere. In the latest “Credit Union Tracker®
,” a PYMNTS and PSCU collaboration,
BECU’s Thomas Hobbs explains how CUs can remain competitive in today’s climate.